隨著科技發展，組織普遍應用資訊與通訊科技進行營運，因此，員工需使用資訊與通訊科技工作。資訊與通訊科技除了帶來許多好處之外，也會產生一些負面影響，像是員工在工作中因使用資訊與通訊科技而產生的壓力為科技壓力。在過去人們原本藉由面對面來獲得社會支持面對壓力，但是隨著網際網路的使用便利性與線上社群的普及，員工可以藉由線上社群獲得社會支持，增加在面對壓力時的能量。因此，本篇論文將探討不同科技壓力的來源如何影響員工個人感知心理健康的程度，進而影響員工的工作滿意度以及使用資訊與通訊科技的工作表現，再者，採用線上社會支持分成兩個面向促進行動型社會支持及滋養型社會支持的模型來探討對員工的影響。研究結果顯示不同的科技壓力來源會對員工自我察覺健康狀況有不同程度的影響，進而降低對工作的滿意度，最後影響員工使用資訊與通訊科技的工作表現。不過，在線上社會支持對員工的影響方面，藉由滋養型社會支持可以提升員工的工作滿意度；促進行動型社會支持可以提升員工使用資訊與通訊科技的工作表現。

As the development of technology, organizations adopt information and communication technologies (ICT) for operation is widespread and it is common for employees to use ICTs in modern working life. ICTs not only bring benefits but also negative effects such as employees' feeling of stress due to using ICTs for works named technostress. In the past individuals require face-to-face social support to cope with stress, as the convenience of Internet usage and prosperity of social network, employees could receive support from social media to improve their ability of coping with stress. Hence, this research examines different dimensions of technostress creators directly impact employees' perceived mental health issues. Employees' perceived mental health problems result in job dissatisfaction and further impact ICTs-induced performance. For the perspectives of online social support affect on employees, nurturant support can enhance employees' satisfaction toward job and action-facilitating support can improve employees' ICTs-induced performance.

論文審定書 i
摘要 ii
Abstract iii
Contents iv
List of Figures v
List of Tables vi
1 Introduction 1
1.1 Research Background 1
1.2 Research Motivation 2
1.3 Research Purposes 3
2 Literature Review and Hypotheses Development 4
2.1 Transactional Theory of Technostress 4
2.1.1 Technostress creators cause strain 5
2.1.2 Strain affect individual organizational outcomes 8
2.2 Online Social Support 9
2.2.1 Influence of online social support on strain 12
2.2.2 Online social support affect individual organizational outcomes 13
2.3 Research Model 15
3 Research Methodology 16
3.1 Constructs and Measurements 16
3.2 Sampling and Data Collection 19
3.3 Demographic Analysis 21
3.4 Reliability and Validity 25
3.5 Second-order Formative Constructs: Online Social Support 35
3.6 Common Method Variance 37
4 Data Analysis and Discussions 38
4.1 Hypothesis Testing: The Structural Model 38
4.2 Discussions 42
4.2.1 Technostress creators cause strain 42
4.2.2 Strain affect individual organizational outcomes 44
4.2.3 Effects of online social support 45
5 Conclusions and Implications 48
5.1 Conclusions 48
5.2 Academic and Practical Implications 49
5.3 Limitations and Suggestions for Future Study 50
References 51
Appendix (Questionnaire) 57

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