近幾年來「理財機器人」（Robo-advisor）逐漸興起，它能讓投資者能以低廉的成本，得到財富管理或投資的建議。本研究主要目的是探討影響國內投資者使用理財機器人服務的影響因素。研究以「延伸型整合性科技接受理論」（Unified Theory of Acceptance and Use of Technology 2,UTAUT2）為基礎，從而驗證理論在解釋投資者使用理財機器人服務的影響因素之有效性與適用度。本研究以UTAUT2的原始問卷為基礎修訂成研究問卷，並透過網路問卷調查法，回收了517 份有效問卷，其主要的統計與分析方法為敘述性統計分析、信度分析、驗證性因素分析、多元回歸分析及路徑分析。
研究結果發現，「績效期望」、「易用預期」、「社會影響」與「促進條件」四個預測變數對於預測投資者使用理財機器人服務之使用意圖具顯著的影響力；但「享樂動機」、「價格」與「習慣」則對使用意圖則都沒有顯著影響力。
研究同時發現風險態度與理財機器人類型等調節變數會在預測變數與使用意圖間產生調節效果。本研究最後針依問卷統計分析結果，提出研究結論並據以提出建議供金融業者推廣理財機器人服務之參考。

In recent years, "robo-advisor" have become popular worldwide. It enables investors to get investment advices or financial management with low cost. The main purpose of this study aims at exploring the factors affecting the investor’s intention to use robo-advisor in Taiwan. The study also attempts to validate the appropriateness of the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) within the context of the intention to use robo-advisor. A questionnaire was developed and modified based on UTAUT2 original scale. The questionnaire was distributed through an internet questionnaire website to collect 517 samples for quantitative analysis. The main statistical and analytical methods, including Descriptive Statistical Analysis, Reliability Analysis, Confirmatory Factor Analysis, Multiple Regressions Analysis and Path Analysis, were utilized to evaluate the collected data.
The results of this study indicate that the four predictors relevant to this study (Performance Expectancy, Effort Expectancy, Social Influence, Facilitating Conditions) were significant and explained a significant amount of the variances in predicting investors’ behavioral intention to adopt robo-advisor. However, Hedonic Motivation, Price Value and Habit have no significant influence on behavioral intention.
The results also reveal that risk attitude and different types of robo-advisors moderated the relationships between the independent variables and the dependent variable (Behavioral Intention). This study finally makes some suggestions to the financial sector for promoting robo-advisor in Taiwan.

論文審定書 i
摘要 ii
Abstract iii
目錄 iv
圖目錄 vii
表目錄 viii
第一章、緒論 1
1.1 研究背景 1
1.2 研究動機與目的 3
1.3 研究流程 3
第二章、文獻探討 5
2.1、理財機器人(Robo-Advisor) 5
2.1.1 理財機器人的定義 5
2.1.2 理財機器人的優缺點 5
2.1.3 理財機器人的種類 6
2.2 風險態度 7
2.2.1 風險的定義 7
2.2.2風險態度對理財行為的影響 7
2.3 科技接受模型相關理論 8
2.3.1 理性行動理論（Theory of Reasoned Action, TRA） 8
2.3.2 計畫行為理論（Theory of Planned Behavior, TPB） 9
2.3.3 科技接受模式（Technology Acceptance Model, TAM） 10
2.3.4 創新擴散理論(Innovation Diffusion Theory, IDT) 11
2.3.5 動機模式(Motivation Model , MM) 12
2.3.6 社會認知理論(Social Cognitive theory, SCT) 12
2.3.7 結合TAM與TPB模式(Combined-TAM-TPB) 12
2.3.8 PC使用模式 (Model of PC Utilization, MPCU) 13
2.3.9 整合性科技接受理論（Unified Theory of Acceptance and Use of Technology, UTAUT） 14
2.3.10 延伸型整合性科技接受理論（UTAUT2） 17
2.4 延伸型整合性科技接受理論（UTAUT2）之相關研究 18
第三章、研究方法 21
3.1 研究架構 21
3.2 研究假說 22
3.3 變數操作型定義 23
3.4 研究對象 26
3.5 問卷設計 26
3.6 前測 27
第四章、研究結果 32
4.1 敘述性統計分析 32
4.1.1 填答者資料 32
4.1.2 研究變數 34
4.2 信度分析 39
4.3 KMO與Bartlett的球型檢定 42
4.3 共同方法偏誤 42
4.4 驗證性因素分析 43
4.4.1收斂效度 46
4.4.2區別效度 47
4.5 多元迴歸分析 48
4.6 路徑分析 52
4.7 檢驗結果 52
第五章、結論與建議 56
5.1. 結論 56
5.1.1 控制變數效果 56
5.1.2 自變數效果 58
5.1.3 調節變數效果 58
5.2 研究貢獻 59
5.2.1 學術方面 59
5.2.2 實務方面 60
5.3 研究限制 60
5.4 未來研究方向建議 61
第六章、參考文獻 63
附錄一 問卷 71
附錄二 各家業者提供理財機器人的服務內容與模式 78

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