Responsive image
博碩士論文 etd-0702118-002802 詳細資訊
Title page for etd-0702118-002802
論文名稱
Title
無所不在的科技壓力與職場情感互動關係之研究:以工作狂傾向為調節變項
The Impact of Ubiquitous Technostress on Employees’ Interpersonal Relationship: The Moderating Effect of Workaholism
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
90
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2018-07-20
繳交日期
Date of Submission
2018-08-03
關鍵字
Keywords
科技侵犯、科技可及性、無所不在科技壓力、工作樂趣、內在趨迫、工作狂、職場情感互動
workaholic, ubiquitous technostress, interpersonal relationship at work, moderation
統計
Statistics
本論文已被瀏覽 5912 次,被下載 72
The thesis/dissertation has been browsed 5912 times, has been downloaded 72 times.
中文摘要
近年來,台灣對於工時的討論一直是勞資關心的焦點,員工能透過手機、Line等通訊軟體隨時隨地處理公事已是目前非常常見的工作模式,但當這種工作模式延續至下班時間,便說明了方便的行動裝置成為變相加班的原因,間接地使企業成員們與工作狂畫上等號,所造成的負面影響除了個體的身心健康之外、和同事的互動也會受影響。故本研究針對此現象,以問卷調查在台企業共209位員工,研究工具包含:無所不在科技壓力量表(科技超載、科技可及性、科技侵犯)、工作狂量表(工作樂趣、內在趨迫)、職場情感互動量表,探討無所不在的科技壓力和工作狂對職場情感互動之關係。

研究結果如下:
1.科技壓力中的科技侵犯與職場情感互動有負向關聯性。
2.工作狂中的工作樂趣與職場情感互動有正向關聯性。
3.工作樂趣高的員工,在科技可及性與職場情感互動的關係呈正向顯著,工作樂趣低的員工,則在科技可及性與職場情感互動的關係呈負向顯著。
4.內在趨迫高的員工,不僅會強化科技侵犯與職場情感互動負向的關係,也會造成科技可及性與職場情感互動的關係呈現負向顯著。

最後根據研究結果提出管理意涵及研究建議。
Abstract
Recently, discussion of working hours has always been the main topic in Taiwan. It quite common nowadays that people can work anytime anytime and anywhere using LINE, Facetime, or WeChat on their mobile devices. However, the overtime working happened when employees still receive assignments via mobile devices after office hours, which makes them become workaholics. The negative consequences on employee‘s wellbeing including health and interpersonal relationship are widely reported. In this study, 209 participants were surveyed and completed the questionnaire of ubiquitous technostress (techno-overload, techno-invasion, techno-accessibility), workaholic (enjoyment and drive), and interpersonal relationships at work.

Results showed: (1) Among the factors in ubiquitous technostress, techno-overload and techno-invasion were negatively related to the interpersonal relationships at work; (2) Work enjoyment was positively related to interpersonal relationships at work; (3) When employees had a high level of work enjoyment, there was a positive relationship between techno-accessibility and interpersonal relationships at work, whereas employees worked with little enjoyment, a negative relationship was observed; (4) Individual’s drive reinforced the negative relationship between techno-invasion and international relationships at work, and the negative relationship between techno-accessibility and interpersonal relationships at work.

According to the results above, the suggestion for future research and business practices are provided.
目次 Table of Contents
論文審定書 i
謝誌 ii
摘要 iii
Abstract iv
第一章 緒論 1
第一節 研究動機 1
第二節 研究問題 4
第三節 名詞詮釋 5
第二章 文獻探討 6
第一節 無所不在科技壓力 6
第二節 工作狂 8
第三節 職場情感互動 10
第四節 各變項之關係探討 12
第三章 研究方法 16
第一節 研究架構 16
第二節 研究假設 17
第三節 研究樣本 19
第四節 研究工具 23
第五節 共同方法變異的討論與處理 29
第六節 研究程序 30
第七節 資料處理分析 31
第四章 研究結果 34
第一節 無所不在科技壓力、工作狂、職場情感互動之現況 34
第二節 控制變項之差異情形 36
第三節 分析無所不在科技壓力、工作狂與職場情感互動之關係 47
第四節 結構模型之路徑分析 49
第五章 討論與建議 64
第一節 結論 64
第二節 討論 65
第三節 建議 67
參考文獻 71
附錄:問卷 78
參考文獻 References
一、 中文
1. 沈怡青 (2010)。國小教師工作壓力與工作倦怠之關係以心理資本為調節變項。國立新竹教育大學教育心理與諮商學系研究所,未出版,新竹。
2. 周君倚、陸洛 (2016)。工作狂研究之回顧與前瞻。應用心理學期刊,65,61-127。
3. 孟繁中 (2010)。高中職學生網路成癮、人際關係與攻擊行為之研究。國立彰化師範大學教育研究所,未出版,彰化。
4. 林建宏 (2010)。探討無所不在科技壓力成因與其對工作壓力之影響。國立中正大學資訊管理研究所碩士論文,嘉義。
5. 林柏丞 (2011)。探討無所不在科技壓力對角色壓力和生產力之影響。國立中正大學資訊管理研究所碩士論文,嘉義。
6. 洪為璽、林建宏、林杰彬 (2010)。探討無所不在科技壓力成因與其對工作壓力之影響。第16屆資訊管理暨實務研討會,國立雲林科技大學。
7. 許明欽 (2016)。保險業務員工作敬業心、職場人際關係與工作績效之相關研究。國立嘉義大學輔導與諮商學系研究所,未出版, 嘉義。
8. 陳詩盈 (2015)。即時通訊軟體LINE的應用偏好度對組織溝通效能及團隊凝聚力之影響。國立中央大學人力資源管理研究所碩士學位論文,未出版,桃園。
9. 陳嬿竹 (2002)。網路與真實人際關係、格特質及幸福感之相研究。屏東師範學院教育心理與輔導研究所,未出版,屏東。
10. 彭台光、高月慈、林鉦棽 (2006)。管理研究中的共同方法變異:問題本質、影響、測試和補救。管理學報,23(1),77-98。
11. 曾柏齡 (2015)。青少年網路遊戲成癮、自我認同、真實與網路人際關係之研究。國立臺中教育大學諮商與應用心理學系研究所,未出版,台中。
12. 黃瑞傑 (2009)。史羅二氏工作狂量表中文版心理劑量特質及其前因後果模式之驗證。國立台灣科技大學管理研究所博士學位論文,未出版,台北。
13. 黃瑞傑、王豫萱 (2013)。工作狂與情緒耗竭、工作-家庭衝突之關係:個體間差異的調節效果。東吳經濟商學學報,83,1-42。
14. 黃瑞傑、王豫萱 (2014)。史羅二氏「工作狂量表」短版之性別測量恆等性分析。測驗學刊,61(3),409-434。
15. 黃瑞傑、王豫萱、胡昌亞 (2011)。羅氏「工作成癮測驗」中文版心理劑量特質之檢驗。測驗學刊,58(4),665-690。

二、西文
1. Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50. 179-211.
2. Andreassen, C. S. (2014). Workaholism: An overview and current status of the research. Journal of Behavioral Addictions, 3(1), 1-11.
3. Ashforth E. B., & Mael F. (1989). Social Identity theory and the organization. Academy of Mangement Review, 14(1), 20-39.
4. Aziz, S. & Zickar, M. J. (2006). A cluster analysis investigation of workaholism as a syndrome. Journal of Occupational Health Psychology, 11(1), 52-62.
5. Barnes, G. M. (1990). Impact of the family on adolescent drinking patterns. The Guilford substance abuse series. Alcohol and the family: Research and clinical perspectives (pp. 137-161). New York, NY, US: Guilford Press.
6. Brod, C. (1984). Technostress: The Human Cost of the Computer Revolution. Reading: Addison-Wesley Publishing Company.
7. Buelens, M. & Poelmans, S.A.Y. (2004). Enriching the Spence and Robbins' typology of workaholism: Demographic, motivational and organizational correlates. Journal of Organizational Change Management, 17(5), 440-458.
8. Burke, R. J. (2000). Workaholism in organizations: concepts, results and future research directions. International Journal of Management Reviews, 2(1),1-16.
9. Christian Maier (2014). Technostress: Theoretical foundation and empirical evidence, Unpublished doctoral dissertation, University of Bamberg, Germany.
10. Clark, K., & Kalin, S. (1996). Technostressed out? How to cope in the digital age. Library Journal, 121, 13, 30-32.
11. Cobb, MD. (1976). Social Support as a moderator of Life Stress. Psychosomatic Medicine, 38(5), 300-314.
12. Francis, O. O. (2013). Work values, achievement motivation and technostress as determinants of job burnout among library personnel in automated federal university libraries in Nigeria. Library Philosophy and Practice. 919.
13. Griffiths, D. M., & Quinones, C. (2015). Addiction to work: A critical review of the workaholism construct and recommendations for assessment. Journal of Psychosocial Nursing and Mental Health Services.1-11.
14. Harpaz, I., & Snir, R. (2003). Workaholism: Its definition and nature. Human Relations, 56, 291-319.
15. Hudiburg, R.A. (1997). Collaborative solutions to technostress: Librarians lead the way. College & Research Libraries Instructional Section. 115th Annual Meeting of the American Library Association, New York.
16. Jourard, S. M., & Richman, P. (1963). Factors in the self-disclosure inputs of college students. Merrill-Palmer Quarterly of Behavior and Development, 141-148.
17. Levinger, G. & Snoek, J. D. (1972). Social Psychology, India: Pearson Education.
18. McMillan, L. H. W & O’Driscoll, M. P. (2004). Workaholism and health: Implications for organizations. Journal of Organizational Change Management, 17(5), 509-519.
19. McMillan, L. H. W., Brady, E. C., O’Driscoll, M. P., & Marsh, N. V. (2002). A multifaceted validation study of Spence and Robbins (1992) workaholism battery. Journal of Occupational and Organizational Psychology, 75, 357-368.
20. Mudrack, P. E, & Nauton, J. T. (2001). The assessment of workaholism as behavioral tendencies: Scale development and preliminary empirical testing, International Journal of Stress Management, 8(2), 93-109.
21. Oates, W. E. (1971). Confessions of a workaholic: The facts about work addiction. New York, NY: World.
22. Ohm Seong Tak, & Sungbum Park (2016). A study of the connected smart worker’s technostress, Procedia Computer Science, 91, 725-733
23. Porter, G. & Kakabadse, K. N. (2006). HRM perspectives on addiction to technology and work. Journal of management development, 25(6), 535-560.
24. Qui, W. (2013). Impact of technostress on job satisfaction and organizational commitment. Unpublished doctoral dissertation, Massey University, Auckland.
25. Ragu-Nathan T.S., Tarafdar M., Ragu-Nathan B.S. (2008). The consequences of technostress of end users in organizations: Conceptual development and empirical validation. Information Systems Research, 19(4), 417-433.
26. Ragu-Nathan, T. S., Tarafdar, M., Ragu-Nathan B. S., & Tu, Q., (2008). “The consequences of technostress for end users in organizations: Conceptual Deelopment and empirical validation. Journal of Management Information Systems, 19 (4), 417-433.
27. Robinson, B. E., & Kelly, L. (1998). Adult children of workaholics: Self-concept, anxiety, depression, and locus of control. The American Journal of Family Therapy, 26, 223-238.
28. Robinson, B. E. (1999). The work addiction risk test: Development of a tentative measure of workaholism. Perceptual and Motor Skills, 88, 199-210.
29. Robinson, B. E., Carroll, J. J., & Flowers, C. (2001). Marital Estrangement, Positive Affect, and Locus of Control Among Spouses of Workaholics and Spouses of Non-workaholics: A National Study. The American Journal of Family Therapy.29(5), 397-410.
30. Schafeli (2008). Workaholism, Burnout and Work Engagement: Three of a Kind or Three Different Kinds of Employee Well-being. Applied Psychology: An international review, 2008, 57 (2)
31. Schutz, W. C. (1966). A three-dimensional theory of interpersonal behavior. New York, NY: Holt..
32. Scott, K. S., Moore, K. S., & Miceli, M. P. (1997). An exploration of the meaning and consequences of workaholism. Human Relations, 50, 287-314
33. Shkoler, O., Rabenu, E. & Tziner, A. (2017). The dimensionality of workaholism and its relations with internal and external factors. Journal of work and organizational psychology. 1-11.
34. Spence, J. T., & Robbins, A.S. (1992). Workaholism: Definition, measurement, and prelimiminary results. Journal of personality assessment, 58, 160-178
35. Tajfel, H. (1978a). The achievement of inter-group differentiation. Differentiation between social groups: Studies in the social psychology of intergroup relations. London: Academic Press.
36. Tarafdar, M., Tu, Q. & Ragu-Nathan, T. S. (2007). The impact of technostress on role stress and productivity. Journal of Management Information Systems, 24 (1), 301-328..
37. Tu, Q. & Wang, K. (2005). Computer-related technostress in China. Communication of the ACM, 48(4), 77-81.
38. Boonjing V., & Chanvarasuth P. (2017). Risk of overusing mobile phones: Technostress effect. Procedia Computer Science 111, 196-202.
39. Weil, M.M., and Rosen, L.D. (1997). TechnoStress: Coping with Technology @work @home@play. New York: John Wiley.
40. Yin, P., Davison, R. M., Bian, Y., Wu, J. & Liang, L. (2014). The sources and consequences of mobile technostress in the workplace. PACIS 2014 Proceedings. 144.
41. Yu, J. C., Kuo, L, H., Chen, L. M., & Yang, H. J. (2009). Assessing and managing mobile technostress. WSEAS TRANSACTIONS on COMMUNICATIONS, 4(8), 416-425.

三、相關網站
1.勞動部105工時分析報告
來源:http://statdb.mol.gov.tw/html/nat/105006表1.pdf
2.勞動部104 勞工保險職業病給付概況
來源:https://www.mol.gov.tw/media/3809611/104年勞工保險職業病給付概況.pdf
3. 2016年尼爾森大調查
來源:https://www.managertoday.com.tw/articles/view/53400
4.勞動部106年勞工生活及就業狀況調查
來源:http://statdb.mol.gov.tw/html/svy06/0622analyze.pdf
5.新加坡聯合早報,法國2017新政 員工下班後有斷網權。
來源:https://www.gvm.com.tw/article.html?id=36190
電子全文 Fulltext
本電子全文僅授權使用者為學術研究之目的,進行個人非營利性質之檢索、閱讀、列印。請遵守中華民國著作權法之相關規定,切勿任意重製、散佈、改作、轉貼、播送,以免觸法。
論文使用權限 Thesis access permission:自定論文開放時間 user define
開放時間 Available:
校內 Campus: 已公開 available
校外 Off-campus: 已公開 available


紙本論文 Printed copies
紙本論文的公開資訊在102學年度以後相對較為完整。如果需要查詢101學年度以前的紙本論文公開資訊,請聯繫圖資處紙本論文服務櫃台。如有不便之處敬請見諒。
開放時間 available 已公開 available

QR Code