Responsive image
博碩士論文 etd-1128119-163649 詳細資訊
Title page for etd-1128119-163649
論文名稱
Title
技術實務社群對智慧資本累積之探討-以知識管理為中介
The accumulation effect of Community of Practice on Intellectual Capital, using Knowledge management as a intermediary.
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
209
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2019-07-05
繳交日期
Date of Submission
2019-12-28
關鍵字
Keywords
實務社群、智慧資本、知識管理、維基經濟學
Community of Practice、Intellectual capital、Knowledge Management、Wikinomics
統計
Statistics
本論文已被瀏覽 5754 次,被下載 24
The thesis/dissertation has been browsed 5754 times, has been downloaded 24 times.
中文摘要
本研究主要目的是探討技術實務社群對於智慧資本的累積-以知識管理為中介。本研究採「質化研究」的「文獻分析法」和「質化訪談法」進行。「文獻分析法」主要探討知識管理流程和維基經濟學定義;智慧資本探討定義、智慧資本組成、智慧資本與知識管理的關係;實務社群的定義;個人動機和行為理論介紹。「質化訪談法」就受訪者本身的社群經驗,找出實務社群透過知識管理流程直接累積智慧資本。最後就研究結果以人力資源管理的角度提供分析及建議。本研究受訪者共5位,分別為技術社群的組織者、贊助商。研究結論如下:
一、 實務社群是企業「外部知識獲取管道」之一,在社群人特質、知識異質性、和維基經濟學模式的影響下,能刺激個人「心智模式」轉變,發展出新的成長路徑 。因知識的內化和角色的轉換,除了樂於分享知識給他人,另一方面,當社群成員樂於知識分享時,亦會提高個人學習意願。
二、 實務社群大多能提供學習情境和個人展現的機會,但在增加個人反省的能力、提升對問題快速反應的能力、促進人際溝通或合作專業、理解生活中各個角色和增進建構知識等能力的成長方面,會依個人心態、角色的不同而有差異,但整體而言對於人力資本的累積是呈正向。
三、 企業參與社群對於結構資本的累積程度,包括公司文化、管理制度、作業流程、資訊系統、產品研發能力、創新能力、人才招募等,視公司決策者態度而定,若決策者為社群參與人甚至是曾任組織者,其正向影響會非常高。
四、 企業參與社群對於公司外部知識獲取、增加對外發展新關係有明顯幫助,另在強化現有品牌認知程度、顧客關係和策略聯盟關係的提升,視產品類型、客戶對象和經營策略而有所不同。
五、 積極的員工因不斷的追求成長,會尋求自我提升的管道。企業應適時給予支持和鼓勵,員工獲得肯定,認為與企業共同成長,長期留任的機率變高。全球具競爭力的企業對於技術實務社群採開放和尊重的態度,用來吸引優秀的數位人才並獲得知識財,才能建立並持續擴大市場影響力,這樣的成效短期內無法驗收需經過長期觀察。
Abstract
The main purpose of this thesis is to study the accumulation effect of Community of Practice on Intellectual Capital, using Knowledge management as a intermediary.
The study uses Qualitative research Method, a long with Documentary analysis and Interviewing,to carry out research on the external channels of obtaining, and their ralations between Knowledge Heterogeneity and Wikinomics , between Knowledge Management , Intellectual Capital and Enterprise Competitiveness. From above to determine the interviewers of this study, totaling people from technical social media organigers , sponsors.
Fice conclusions have been achieved as follows.
1. Community of Practice is one of channels for corporates to get external knowledge. Under the influence of trait,Knowledge Heterogeneity and Wikinomics , employees will be able to change his/her mental model ,developing new growth paths. Because of internalization and role, aside from enjoying sharing with other, the members of the social media will also enhance their willingness of learning.
2. Community of Practice can mostly offer learning environment and opportuuiest for individual to perform; however , in aarears of increasing oersonal ability to introspect , improving reactions to problems , enhancing profession on inter-person communication and cooperation , understanding each one’s role and improving ability and his/her role. Nonetheless, the effect on accumulating human capital is positive.
3. Thw degree of accumulation on Structure Capital in corporates , oncluding corporate cultures ,management system、work flow、information system、product R & D capabilities、creativity、recruitment,depends on the attitude of the executive , and if he/she is a member of Community or even the organizer , the effect of the above would be significant.
4. Corporate’s participation of social media helps obviously in obtaining external knowledge , and increase development of new relationship. In addition, in the aspect of beefing up recognition of existing brands, customer relationship , elevating the relation between strategic partners, will vary depending on product types and clients.
5. Aggressive employees will look for ways to self-promote in the process of continuous growth. Corporates should timely offer employees support and encouragement, believing the chance of growing up with the company and staying in it will increase.
6. The most competitive corporates in the world, APPLE、Google、Amazon、Microsoft, take open and respective attitude toward Tech communities. They also acttract talented experts in digital technologies and keep them in the company in order to continue to expand their influence on world market. However, such effect can’t be observed in short time; instead, it needs long term oberseration.
目次 Table of Contents
目次
論文審定書 i
致謝 ii
摘要 iv
ABSTRACT v
目次 vii
表目錄 ix
圖目錄 x
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 3
第三節 研究範圍與限制 4
第四節 研究方法 5
第二章 文獻探討 8
第一節 知識管理 8
第二節 智慧資本 21
第三節 實務社群 24
第四節 個人動機和行為理論 26
第五節 本章小結 29
第三章 研究方法 34
第一節 研究架構 34
第二節 研究假設 35
第三節 研究對象 36
第四節 研究工具 40
第四章 研究結果 45
第一節 個人動機和行為 45
第二節 研究結果 48
第五章 結論與建議 97
第一節研究結論 97
第二節 管理意涵 98
第三節 研究限制與未來研究建議 103
參考文獻 105
附件一 111
附件二 117
參考文獻 References
中文部份
Tech News, (2018). 微軟積極擁抱開放原始碼,計畫向 OIN 組織開放 60,000 項專利,2018年10月17日,http://finance.technews.tw/2018/10/11/microsoft-open-ip-to-oin/ 。
丁導民,2003。企業實務社群的知識分享與組織學習關係之研究,國立台灣師範大學社會教育學系(所),未出版,台北市。
王文英&張清福(2004), 智慧資本影響績效模式之探討:我國半導體之實證研究,The International Journal of Accounting Studies會計評論, 39 ,89-117。
王如哲(2001), 知識管理的理論與應用:以教育領域及其革新為例。
方世杰(2008), 知識管理研究之本質:組織知識的統治。組織與管理,1(2),1-35。
自由時報(2018),打造台灣研發島 62座外商中心落腳,2018年4月23日,https://ec.ltn.com.tw/article/paper/1194571 。
林東清(2010),知識管理,台北市:智勝文化事業有限公司。
林富美&徐國淦(2001),知識經濟對勞動市場的影響,國家政策論壇,1:6, 22-31。
林燦螢(2007),智慧資本與勞動力發展,Journal of Labor Research,7(1),17-30
吳思華(2000),知識世紀的產業創新:議題與對策。[available at http://tim.Nccu.Edu.Tw/sehwawu/knowledge/ch7.Pdf]。
吳思華(2000),網際網路智慧資本衡量與發展措施研究,工業局軟體五年發展計畫。
吳思華、許牧彥、侯勝宗(2006)。智慧資本策略思維。在國立政治大學商學院台灣智慧資本研究中心、財團法人資訊工業策進會資訊市場情報中心編著,智慧資本管理(27-48頁)。台北:華泰。
高薰芳、林盈助&王向葵譯(2001)。 質化研究設計:一種互動取向的方法。台北:心理出版。
胡瑋珊譯(1999)。 T.H. Davenport & L. Prusak原著(1998)。知識管理。台北:中國生產力中心。
喻小敏(2007),維基經濟學:集體協作時代來臨,2007年7月25日,https://okapi.books.com.tw/article/4086 。
溫源鳳、楊世芳、石玫旻(2007)。高科技產業知識管理策略及活動、知識資源特性與經營績效關係之探討-資源基礎觀點。中華管理學報,8(1),87-111。
張吉成&周談輝(2004),知識管理與創新。台北:全華科技圖書公司。
張紹勳(2001),研究方法,台中:滄海書局。
郭家蓉、顧馨文、胡自立、李震華、余明興、陳凱迪、劉家委 ,(2018),第一章總論。2018新興軟體應用年鑑,1-6。
數位時代(2019),高通在台3大研發中心將營運,擴大招募200人才,2019年3月3日,https://www.bnext.com.tw/article/52435/qualcomm-increase-hiring-in-taiwan
蔡宏明(1999)「知識經濟時代的產業區是與對策」,經濟情勢暨評論,5:3,頁 1-30。
詹文男、張朝清(2006)。我國產業智慧資本創造現況。在國立政治大學商學院台灣智慧資本研究中心、財團法人資訊工業策進會資訊市場情報中心編著,智慧資本管理(49-67頁)。台北:華泰。
劉京偉(譯)(2000)。知識管理的第一本書。台北:商周。(Arthur Andersen Business Consulting, 1999)。
譚大純(2001)。知識管理文獻之回顧與前瞻─以知識作業及知識策略為分類基礎。管理評論,20(4),93-135。
賴冠宇(2002),企業文化與知識管理類型對企業智慧資本構成之關聯性研究。國立政治大學會計學系碩士班,未出版,台北市。
臧聲遠(2018),2018台灣就業趨勢新探,Career就業情報。

英文部份
Alvin Toffler (1989),The Third Wave,Bantam Books,Taipei
Bassi, L. J. (1997). Harnessing the power of intellectual capital. Training & Development, 51(12), 25-30.
Beckman, T., (1997), Implementing the Knowledge Organization in Government, Paper and Presentation, 10th National Conference on Federal Quality.
Bennet, A., and Robert Neilsen, (2004),The Leaders of Knowledge initiatives:Qualifications, Roles, and Responsibilities, Chapter 27, in Handbook on Knowledge Management Volume I, Ed by Holsapple Clyde W., Springer.
Bontis, N., (1998), Intellectual Capital: An Exploratory Study That Develops Measures and Models, Management Decision, 36(2), 63-76.
Bontis, N., (2002), Management Organizational Knowledge by Diagnosing Intellectual Capital:Framing and Advancing the State of the Field, in C. W. Choo and N. Bontis (eds), The Strategic Management of Intellectual Capital and Organizational Knowledge, New York: Oxford University Press.
Bukowitz, W. R., & Petrash, G. P. (1997). Visualizing, measuring and managing knowledge. Research Technology Management, 40(4), 24-31.
Cañibano, L., M. Garćia-Ayuso, and M. P. Sánchez. (2000). Accounting for intangibles: A literature review. Journal of Accounting Literature 19: 102-130.
Chu, P. Y., Lin, Y. L., Hsiung, H. H., & Liu, T. Y. (2006). Intellectual capital: An empirical study of ITRI. Technological Forecasting & Social Change, 73(7), 886-902.
Drucker,P.F.(1993). Post-capitalist Society. New York: HarperBusiness.
Dove, R.,(2004), Knowledge Management and Agility:Relationship and Roles, Chapter 46,in Handbook on Knowledge Management Volume II, Ed by Holsapple Clyde W., Springer.
Dzinkowski, R. (2000). The measurement and management of intellectual capital: An introduction. Management Accounting, 78(2), 32-36.
Edvinsson, L., & Malone, M. S. (1997). Intellectual Capital : Realizing Your Company’s True Value by Finding its Hidden Brainpower. New York: Harper Collins Publishers Inc.
Hansson, B. 1997. Personnel investments and abnormal return: Knowledge- based firms and human resource accounting. Journal of Human Resource Costing and Accounting 2 (2): 9-29.
Hussi, T., and G. Ahonen. 2002. Managing intangible assets--A question of integration and delicate balance. Journal of Intellectual Capital 3 (3): 277-286.
Leonard-Barton, D. (1995). Wellsprings of Knowledge: Building and sustaining the Source of Innovation. Boston:Harvard Business School Press.
Lev, B. 2001. Intangibles: Management, Measurement, and Reporting. Brookings Institute Press, Washington, DC.

Minichiello V., Aroni R., Timewell E. & Alexander L. (1995) In-depth Interviewing, Second Edition. South Melbourne: Longman.
Nonaka,Ikujiro & Hirotaka Takeuchi(1995). The knowledge-creating company. London,Oxford University Press.
Nonaka, I., & Takeuchi, H. (1995). The knowledge creating company. New York: Oxford
Palanisamy, R. (2007). Organizational culture and knowledge management in ERP implementation: an empirical study. The Journal of Computer Information Systems, 48(2), 100-120.
Rogers, E., (1995). Diffusion of Innovations, New York: Free Press.
Rogers, E. W. (2000). Cooperative knowledge behavior in high tech organizations: Examining the relationship between employee perceptions of the employment game, cooperative knowledge behavior and firm performance. Unpublished Ph.D., Cornell University, United States -- New York.
Sarvary, M. (1999). Knowledge management and competition in the consulting industry. California Management Review, 41(2), 95-107.
Senge,P.M., et al. (1999). The dance of change: The challenges to sustaining momentum in learning organization. New York: Doubleday.
Stewart, T. A. (1991). Brainpower: intellectual capital is becoming corporate America's most valuable asset and can be its sharpest competitive weapon; the challenge is to find what you have - and use it. (Cover Story). Fortune, 123, 44-50.
Stewart, T. A. (1997). Intellectual Capital: The New Wealth of Organizations. NY: Bantam Doubleday Dell Publishing Group Inc.
Ulrich, D. (1998). Intellectual Capital = Competence x Commitment. Sloan Management Review, 39(2), 15-26.
Wallen, N.E. & Fraenkel, J.R. (2001). Educational research: A guide to the process. (2nded.). New Jersey: Lawrence Erlbaum Associates.
Wang, W.-Y., & Chang, C. (2005). Intellectual capital and performance in causal models: Evidence from the information technology industry in Taiwan. Journal of intellectual Capital, 6(2), 222-236.
Wiig, K. M., (1993).Knowledge Management Foundation, Schema Press.
Wiig, K. M. (1997). Integrating intellectual capital and knowledge management. Long Range Planning, 30(3), 399-405.
電子全文 Fulltext
本電子全文僅授權使用者為學術研究之目的,進行個人非營利性質之檢索、閱讀、列印。請遵守中華民國著作權法之相關規定,切勿任意重製、散佈、改作、轉貼、播送,以免觸法。
論文使用權限 Thesis access permission:校內校外完全公開 unrestricted
開放時間 Available:
校內 Campus: 已公開 available
校外 Off-campus: 已公開 available


紙本論文 Printed copies
紙本論文的公開資訊在102學年度以後相對較為完整。如果需要查詢101學年度以前的紙本論文公開資訊,請聯繫圖資處紙本論文服務櫃台。如有不便之處敬請見諒。
開放時間 available 已公開 available

QR Code