本研究以一實務導向之學術個案作為研究基礎，以其分組之模式探討文化、溝通以及團隊三項因子彼此之間作用之關係。本研究使用質性研究設計，以半結構式深度訪談模式對十一位不同國籍之參與者進行一對一對談，並使用主題式分析法解析文本資料。
本研究主要有幾項結果論點，第一、儘管受訪者不這麼認為，個人績效仍受整體跨文化團隊影響。第二、跨文化團隊之績效受五項關鍵因素影響，分別是:個性、溝通、團隊工作文化、領導力以及文化智商(又譯:文化智力)。研究資料之分析與呈現在理論上以及實務上皆有討論。

This study explores the factor of how culture and communication affect teamwork by analysising through a practical based academic project. The participants involved in this particular project was multinational, randomly grouped and most importantly, work on a real life practical project for exisiting companies. The study applied the qualitative approach to explore from the participants’ perspectives. Data were collected from 11 participants of different nationality. Thematic analysis were applied to identify themes according to the research questions from the transcript data. Firstly, individual performance is related to teamwork even though some of the participants may not think this way. Second, muticultural teamworks are influenced by five essential factors: personality, communication, team’s working culture, leadership and cultural intelligence. Data interpretations as well as theoretical and practical implications are discussed.

Thesis Validation Letter i
Acknowledgement ii
中文摘要(Chinese Abstract) iii
English Abstract iv
CHAPTER 1. INTRODUCTION 1
1.1 Introduction 1
1.2 Research Aims and Methods 1
1.3 Thesis Structure 2
CHAPTER 2. LITERATURE REVIEW 3
2.1 Culture 3
2.2 Communication 6
2.3 Culture & Communication 8
2.4 Teamwork 11
2.5 Research Questions 16
CHAPTER 3. METHODOLOGY 17
3.1 Introduction 17
3.2 Definitions 18
3.3 Reliability and Validity 19
3.4 Sampling 21
3.5 Saturation and Size 22
3.6 Interview Questions 23
3.7 Ethical Issues 25
CHAPTER 4. ANALYSIS 27
4.1 Introduction 27
4.2 General Strategies 27
4.3 Basic Operation 29
4.4 Analytical Procedure 30
CHAPTER 5. FINDINGS AND DISCUSSION 35
5.1 Introduction 35
5.2 Demographic Data 35
5.3 Result 37
5.4 Theoretical Discussion 50
CHAPTER 6. CONCLUSION 56
6.1 Overall Conclusion 56
6.2 Limitation of this research 58
6.3 Practical Implications 59
6.4 Suggestions for future research 60
Reference 61
Appendix 1. Participants’ Information Collection Document 72
Appendix 2. Participants’ Informed Consent Form 73
Appendix 3. List of Code words: research question1 74
Appendix 4. List of Code words: research question 2 75
Appendix 5. An example of transcript and initial coding words 76

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