錯誤管理文化的概念因為對員工在工作上的態度與行為有深遠的影響而受到學術界以及企業界的高度重視。許多研究注重在與錯誤管理文化與跟工作有關的變數之連結，然而我們對於錯誤管理文化對員工離開工作後的生活品質卻少有了解。為了補足這方面的研究缺口，這份研究的目的在於探討錯誤管理文化對員工身心症狀的影響，同時考慮幫助行為的中介效果與工作資源的調節效果。最終的有效樣本數為110位全職員工。分析結果顯示錯誤管理文化與身心症狀呈現負向關係，而這個關係由幫助行為所中介。結果也呈現錯誤管理文化藉由幫助行為影響身心症狀的間接效果由工作資源所調節。

The concept of error management has drawn much attention in both academia and practice due to its profound influence on employees’ attitudes and behaviors at work. While many studies have established the associations between error management culture and attitudes and behaviors at work, we know little about how error management culture influence employees’ life quality outside of work. To address this research gap, the goal of this study was to explore the relationship between error management culture and employees’ psychosomatic symptoms, as well as the mediating mechanism (i.e., helping behavior) and contextual variable (i.e., job resources) for the relationship. The final sample was 110 full-time employees. Results of the analyses showed that error management culture has a negative relationship with psychosomatic symptoms, and the relationship was mediated by helping behavior. The results also suggested that the indirect effect of error management culture on psychosomatic symptoms via helping behavior was moderated by job resources.

Chapter 1 Introduction……………………………………………………………………………………………..1
Chapter 2 Literature Review and Hypotheses Development……………………………………..4
Error Management Culture.……………………………………………………………………………………4
Hypothesis Development……………………………………………….………………………………………7
Linking Error Management to Psychosomatic Symptoms………………...……………………7
Learning from Errors and Psychosomatic Symptoms……………………………………….9
Error Communication and Psychosomatic Symptoms…..…………………………………10
The Mediating Role of Helping Behavior……………………………………………………………..11
The Moderating Role of Job Resource…………………………………………………………………13
Chapter 3 Research Method………………………………………………………………………………….17
Procedure……………………………………………………………………………………………………………17
Sample…………………………..………………………………………….………………………………………..18
Measures…………………………………………………………………………………………………………….18
Error Management Learning from Errors / Error Communication……………………18
Psychosomatic Symptoms……………………………………………………………………………….19
Helping Behavior…………………………………………………………………………………………….19
Job Resources…………………………………………………………………………………………………20
Analytical Approach……………………………………………………………………………………..…20
Chapter 4 Results…………………………………………………………………………………………………..22
Ancillary Analyses…………………………………………………………………………………..……….30
Chapter 5 Discussion………………………………………………………………………………….……………35
Contribution……………………………………………………………………………………………………….36
Implication………………………………………………………………………………………………………….37
Limitations………………………………………………………………………………………………………….38
Future Research………………………………………………………………………………………………….40
Reference……………………………………………………………………………………………………………….42
Appendix………………………………………………………………………………………………………..………51

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