||Business functions and processes of all industries are under intense pressure to increase their efficiency and effectiveness which means to deliver better services for less money. HR is no exception. Human Resources transformation aligns with business transformation by facing productivity, reengineering, globalization, services and technology changes. Under the review cost, processes, administration, strategy and expertise in accordance with HR’s transformation, HR shared services is became a HR transactional and administrative to handle standard processes oriented center.|
By taking Hewlett-Packard APJ as an example, this research seeks for the implementation of HR shared services in Chennai/India to handle all APJ HR transactions by tiers-supporting model. With the ability of technology and self-services, HR shared services can be achieved and located in low-labor rate with high potential labor.
There are 14 processes for HP HR shared services to be standardized and reengineered. Moreover, to implement in 14 countries, internal portal, customer relationship management tool, and self-services tools are key to the objective and goal.
By observing a whole picture of HR shared services set up, it will be helpful to leave more experiences to other companies to learn and to avoid errors.