||It is not only a complicated but also long-term mission to implement the information system and system project. It involves a variety of interior and exterior problems, such as the supporting from decision management, users' resistance, conflict between departments, leadership of project members, outsourcing’s cooperation, supporting of develop tools (Software & Hardware) and cooperation of supply chain. Therefore, we have defined the social network of the CIO as seven dimensions, which are CEO, users, cross dept. chiefs, MIS dept. employees, Supplies & Clients, Outsourcings & Consultant and Software/Hardware supplies.|
The research tries to approach the topics from the angle of observer, starting from the social network of the CIO, by case study method, to process the detailed data analysis through a great different of CIO interviews. Thus we may find out and realize the circumstance CIO may faced and the phenomenal incurred in intercourse with the others, which intends to explore that CIO faces the challenge & response while they are trying to push information system in the enterprise. We also take the perspective of Social Capital consists of three dimensions which are structural dimension, cognitive dimension and relational dimension combined as a analyzing perspective to interpret and analyze how the CIO create and take advantage of his social capital to solve problems and achieve the goal eventually.
The first finding of the research is that the social network of the CIO was suitable and practicable analyzing perspective based on the three dimensions of social capital theory; secondly, the communication between the correspondents of the CIO social network and CEO is the most importance and the most difficulty as well. The enterprise culture, background, CIO network structure have the influence on intercourse benefit. It is inter-supported with the three dimensions of the social capital.
We hereby hope to achieve the following progresses with the research:
1. The reference to the qualified candidate of the CIO to an enterprise.
2. Target on the managers of information management and offer them a brief and simple analyzing perspective, in order to make an accurate diagnose & analysis to the problems.
3. The enterprise could take advantage of social capital to impulse the information system, so that it may reduce information management from any cognitive difference, conflicts between interfaces and get promotion of the service quality of the information department.