Title page for etd-0827112-002440


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URN etd-0827112-002440
Author Tzu-Wei Fu
Author's Email Address No Public.
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Department Information Management
Year 2011
Semester 2
Degree Master
Type of Document
Language English
Title A Study of Motivation and Capability for Users in ISD Projects to Engage in Co-production Behavior
Date of Defense 2012-07-27
Page Count 96
Keyword
  • MARS model
  • User co-production
  • Motivation
  • Information system development project
  • Project performance
  • Abstract The management information systems (MIS) department has played a role that supports information systems development, functionality and business operations in the organization. However, information system development (ISD) projects have a high failure rate because the users’ needs cannot be met. Most of the previous literature indicated that users should be involved and participate in ISD projects to enhance project performance. Nevertheless, the failure rate of ISD projects is still high because of the complex relationship between users and developers. To deal with this problem, previous studies indicated that co-production behavior can facilitate project performance and success. They did not discuss the drivers that influence users to work as co-producers in ISD projects. Different from previous studies, and based on the MARS model concept adopted from the organizational behavior field, this study applies some drivers of co-production and implies that the information system is co-produced by users and developers. Via the MARS model, we attempt to explore the critical role of motivation, IT knowledge, role clarity, and organizational support in influencing user co-production behavior. We also expected that co-production behavior has an influence on system quality and user satisfaction from the perspective of service-dominant logic. Data collected from 178 users confirmed our hypothesis that co-production behavior is positively associated with user satisfaction and system quality, and extrinsic motivation has a positively significant influence on user satisfaction co-production behavior. Finally, the implications for academia and practitioners are also provided.
    Advisory Committee
  • Tsai-hsin Chu - chair
  • Christina Ling-Hsing Christina - co-chair
  • Jack Shih-Chieh Hsu - advisor
  • Tung-Chin Lin - advisor
  • Files
  • etd-0827112-002440.pdf
  • Indicate in-campus at 1 year and off-campus access at 1 year.
    Date of Submission 2012-08-27

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