||The golf club head industry has been a mature industry with slow growth globally. Lately, the industry has also faced tough challenges due to economic downturn, China’s rising labor costs, steep price increase of titanium, increasingly stringent regulations for environmental protection, and other factors. Throughout the manufacturing process of club heads from die sinking to finished products, some low-technology processing steps tend to be outsourced to vendors. However, for each processing step that club heads have to undergo, monitoring the progress and delivery effectiveness is critical to ensure timely delivery of customer order and to enhance the response speed. Otherwise, problems such as contract breach or reparation may occur due to order delays. |
Most information systems today fail to provide sound support to manage outsourced manufacturing processes. The information flow fails once club heads are sent to the outsourcing vendors, and the flow does not resume until the goods are returned for inspection and acceptance. Therefore, the information flow between the company and vendors is opaque.
Therefore, this study employed the Design Science Research Methodology to address the opaqueness of the outsourcing information and the company’s inability to monitor the delivery schedule and developed new outsourcing processes based on in-depth discussion following the steps of business process reengineering. An information system was then designed based on the Model-Driven Architecture, which supports the new process flow to allow the case company and its outsourcing vendors to monitor key information throughout the outsourcing process.