Title page for etd-0824111-153043


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URN etd-0824111-153043
Author Jung-Wen Chang
Author's Email Address No Public.
Statistics This thesis had been viewed 5353 times. Download 556 times.
Department Information Management
Year 2010
Semester 2
Degree Master
Type of Document
Language zh-TW.Big5 Chinese
Title A Study of The Service Quality Improvement of The Network Deployment Process for The Telecommunications Industry by Simulation Technique
Date of Defense 2011-07-15
Page Count 98
Keyword
  • Quality Management of Service
  • Network Deployment
  • System Simulation
  • Service Blueprinting
  • Telecommunications
  • Abstract With the liberalization of the telecommunications industry, Taiwan has become a broadband networked society. People hope greatly that the current three private fixed network companies will break the telecommunications monopoly and bring new technology. Nevertheless, due to the fact that the existing service provider, Chunghwa Telecom, keeps raising difficulties over the connection of their lines and the regional governments also have many restrictions of the excavation and pipe laying, the service is unavailable in the place where there is no network deployment. Thus the fixed network companies build networks strategically in high-income metropolitan area and industrial park. The related quality management of network building is much significant.
    A service blueprinting will identify possible fail points and weak links in the service delivery process and then improve service quality. This study of the analysis of the telecommunications network deployment is to explore possible fail points in the process and provide improvement plans through service blueprints. In order to know the results of process improvement, system simulation which can build the original and improved process modes and ARENA process simulation software for simulation and analysis in a variety of conditions will be used. When the related industries establish the perfect service model, this is for their reference.
    Advisory Committee
  • Willianm S. Chao - chair
  • Yi-Ming Tu - co-chair
  • Pin-Yang Liu - advisor
  • Files
  • etd-0824111-153043.pdf
  • Indicate in-campus at 1 year and off-campus access at 5 year.
    Date of Submission 2011-08-24

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