Police stations are located nationwide, deeply involved with people’s daily life and can be seen everywhere. Whenever people encounter problems, they can easily access to the police stations where the police offer the most prompt services to help solve problems. The scope of police station services often involves urgent matters, and the police are expected to deliver services to the general public to alleviate their anxiety and to provide safety. Hence, the rebuilding of service environment should be appropriately planned to meet these ends. The rebuilding plan begins from external architecture, interior design, to layout should give warmth to people who will have no fear and will not be reluctant to access the police service.
To the aspect of improving internal customer-relations, the station should be designed as a comfortable working place to inspire the police officers to have a change of attitude and willingness to render better services for the people. Police administrators should update their knowledge and professionalism when working on a suitable precinct (police) station rebuilding plan. They should also take into consideration police duties, operations, and daily needs. Meanwhile, the public’s needs for space, facility, business-conduct convenience and practicality, reasonable service facility update and upgrade, and warm and friendly environments should also be accommodated in order for them to contact the police and to place trust in them.
This research is based on the viewpoints of post-occupancy evaluation, (abbreviated as POE). Focus is placed on the present conditions of Penghu County Police Precinct/Stations after the service environment rebuilding was completed. The study subjects are police officers and the general public. Through analyses of data collected through questionnaire survey and in-depth interviews, the post-occupancy satisfaction level and recognition level are found. Moreover, the open-ended opinions are reviewed for the reference in the future construction and reconstruction of police stations.
The study findings show:
1.The satisfaction level of the general public towards police station service environment rebuilding: high satisfaction levels are achieved at the overall environment perceived satisfaction level, technical aspect satisfaction level, functional aspect satisfaction level, and behavior aspect satisfaction level. However, the satisfaction level for case filing through the Internet is the least satisfactory aspect for the public.
2.The satisfaction level of police officers toward police station service environment: the overall environment perceived satisfaction level, technical aspect satisfaction level, functional aspect satisfaction level, and behavior aspect satisfaction level have all achieved high satisfaction levels.
3.Differential comparison between the satisfaction level toward police station service environment rebuilding for the public and the police: in terms of the functional aspect of environment satisfaction level, it is found that the public and the low-rank police officers show significant differences in “convenience of single window application processing.” In terms of the behavioral aspect of environment satisfaction level, it is found that the people and the low-rank police officers show significant differences in “the recreational furniture laid out in the police station help bring the general public closer.”
4.The awareness level of the public towards police station service environment rebuilding, on average, is 3.83: It shows that the general public regards the overall environment highly; thus, environment-rebuilding works in this item are supported.
5.The awareness level of police officers toward police station service environment rebuilding, on average, is 3.91: It shows that the police officers have a high recognition level for the overall rebuilding.
This study sums up the thorough analysis and conclusions, and proposes valuable policy recommendations for Penghu County Police Bureau in its efforts to promote service environment rebuilding, suggestions are also made for future research.