||The advance of user-generated content (UGC) inspires knowledge sharing among Internet users. A good example is the well-known travel site TripAdvisor.com, which enables users to share their experiences and express their opinions on attractions, accommodations, restaurants, etc. The UGC about travel provide precious information to the users as well as staff in travel industry. In particular, how to find reviews that are noteworthy to hotel is critical to the success of hotels in the competitive travel industry. |
We have employed two hotel managers to conduct a preliminary examination on the hotel reviews of Tripadvisor.com and found noteworthy reviews can be characterized by their content features, sentiment features, and quality. Through the experiments using tripadvisor.com data, we found that all the features are important in identifying noteworthy hotel reviews. Specifically, content features have been shown to have most impact, followed by sentiment and quality.