Title page for etd-0818112-165643


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URN etd-0818112-165643
Author Chia-hui Chou
Author's Email Address melanie0723@gmail.com
Statistics This thesis had been viewed 5348 times. Download 143 times.
Department Human Resource Management
Year 2011
Semester 2
Degree Master
Type of Document
Language zh-TW.Big5 Chinese
Title The Effects of Coworker Support on Personal Emotion,
Reaction and Opinion
Date of Defense 2012-06-29
Page Count 96
Keyword
  • lateral relationship
  • emotion
  • coworker support
  • Abstract In an organization, coworkers are the people who have the most contact with a worker besides his or her supervisor. Past empirical evidence of social support in workplace research has focused on supervisor while support from coworkers is often discussed with social support and organization citizenship behaviors (OCBs). Based on Affective Event Theory (AET), this study extends previous research of coworker support by focusing on the personal emotion, reaction and opinion. The main points of this study include: What are the different types of coworker support and nonsupport behaviors? How do these coworker behaviors influence the workers’ personal emotions? How do workers response to them? This qualitative study uses the Critical Incident Technique (CIT) to collect coworker behaviors as incidents, define criteria and analyze.
    This study finds that coworker support can predict the workers’ emotion, reaction and opinion. Coworker support will help to enhance the displays of positive emotion, reaction and opinion of workers. In addition, people in positive emotion are more likely to response and think positively. They will keep interacting with others, dedicate to their job and identify themselves to their organizations. From a standpoint of practical management, in order to enhance organization performance, managers should improve organization environment to facilitate coworker support.
    Advisory Committee
  • Li-fang Chou - chair
  • I-heng Chen - co-chair
  • Chin-kang Jen - advisor
  • Files
  • etd-0818112-165643.pdf
  • Indicate in-campus at 5 year and off-campus access at 5 year.
    Date of Submission 2012-08-18

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