Title page for etd-0807112-151228


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URN etd-0807112-151228
Author Chia-Feng Liu
Author's Email Address No Public.
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Department Information Management
Year 2010
Semester 2
Degree Master
Type of Document
Language zh-TW.Big5 Chinese
Title Knowledge Transfer in Business Process Reengineering: An A-company Case Study
Date of Defense 2012-06-28
Page Count 92
Keyword
  • knowledge transfer
  • business process reengineering
  • Abstract Knowledge transfer is a complex exercise in the business process reengineering (BPR) context. To explore what affects the effectiveness of knowledge transfer, the A-company was chosen for this study which had undergone the BPR implementation with the help of two well-known consultant firms. We adopted five-phase knowledge transfer method and followed the case study method to investigate what activities were performed when the A-company implemented BPR, how consultants interacted with the A-company in these activities in order to transferring knowledge, and what knowledge was transferred during each BPR step. Finally we induct three factors that may affect the effectiveness of knowledge transfer among the stakeholders, i.e., knowledge representation, interaction, and consulting service. We also identify two types of knowledge may be transferred during each BPR step. These findings provide insight for organizations when they implement BPR.
    Advisory Committee
  • Hsin-Hui Lin - chair
  • Tzyh-Lih Hsia - co-chair
  • Feng-Yang Kuo - co-chair
  • Jen-Her Wu - advisor
  • Files
  • etd-0807112-151228.pdf
  • Indicate in-campus at 99 year and off-campus access at 99 year.
    Date of Submission 2012-08-07

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