Every industry produces its own wastes, but if its development is handled well, these wastes can be used as an additional resource as well. However, every resource recycling industry will eventually have to face the fact that in this industrial world over a period of time, the “Red Ocean” competition by offering a lower price as well as decreasing the value added to the industry.
In the past, the China Steel Cooperation (CSC) used to dump these granulated blast furnace slag into the ocean as industrial wastes, which have caused pollutions to the ocean leading to protest with the local fishermen. Using the Slag Powder Resource Recycling Company as an example, they have taken in these wastes since 1986 from the CSC. Under research, the granulated blast furnace slag are used and developed into a resource to produce slag powder, which successfully substitutes the use of cements to be used to make concrete. After 20 years of development, slag powder production has been extremely competitive and consolidated, making it a mature product in the market. Therefore, knowing how to increase the value-added to a product for the customer has always been a very important issue to the company leader.
“This paper is mainly focused on studying how to use the concept of Servitization of Manufacturing to increase the value-added to its product towards its customers.”
This research uses [a slag resource recycling plant] as an example to explore the concept of manufacturing service as a way to develop and cooperate in communications with the customer services. A total of 5 companies, namely A, B, C, D, E, with access to case the company’s downstream clients, are expected to complete five questionnaire interviews. These surveys will provide analysis to enhance the value-added approach.
Through thorough discussion and case interviews with the company’s colleagues and its clients, the direction of the service and its proposed approach is sorted out to give the company and its related industries an increase in production and will also be a very important direction for the company in its development.