Title page for etd-0728100-133615


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URN etd-0728100-133615
Author Wan-Yu Leu
Author's Email Address No Public.
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Department Information Management
Year 1999
Semester 2
Degree Master
Type of Document
Language zh-TW.Big5 Chinese
Title The Influence of Functional Roles on the Effectiveness of Virtual Teams
Date of Defense 2000-07-24
Page Count 146
Keyword
  • group development stages
  • functional roles
  • team effectiveness
  • virtual team
  • Abstract When a face-to-face work group tries to accomplish its collective goals, the effectiveness and maturity of a group hinge on the combination of the functional roles performed by group members— task-oriented roles and group maintenance roles [Klopf, 1981; Benne et. al., 1948]. This research examines the phenomenon of group developmental processes, the functional roles performed by group members, and the relationships among certain critical functional roles, group maturity, and team effectiveness in the learning-task oriented virtual team setting. The samples are 24 project teams composed by part-time graduate students in a cyber university. After analyzing the group discussion sections by content analysis method, the development processes of these virtual teams demonstrate Tuckman’s five-stage model of group development: forming, storming, norming, performing and adjourning. For the groups on forming stage, there are only two group maintenance roles — initiator and information seeker/giver, performing by virtual team members. Conflicts between team members are not obvious due to virtual teams’ learning-oriented task. Three group maintenance roles — encourager, gatekeeper, and follower will encourage the occurrence of group cohesiveness and lead virtual teams to norming stage. Furthermore, when groups mature, four emerging task-oriented roles — opinion seeker/giver, coordinator, orienter and evaluator will enhance the virtual team effectiveness. Negative functional roles (process-hindering roles) are rare due to virtual team’s learning-oriented task. Therefore, this result indicates that members in a virtual team should play different critical positive functional roles according to their group’s developmental stages, and it will facilitate group evolvement and improve team effectiveness.
    Advisory Committee
  • Fu-Ren Lin - chair
  • T. P. Liang - co-chair
  • Tungching Lin - advisor
  • Files
  • 1[1].pdf
  • indicate in-campus access immediately and off_campus access in a year
    Date of Submission 2000-07-28

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