||With the change of life style, the proportion of double-income families has risen, and the foreign food groups have been growing in recent years. Convenience stores have seen the huge business opportunities of the foreign food groups, developed innovative services, expanded the dining area, developed microwave food, and gradually eroded the catering industry market. In addition, chain catering owners introduced self-service ordering machines in the on-site environment in order to enhance the catering service experience. Although there are queues in the scene, they are still regarded as advertising walls. Such innovative services cannot be applied to the field at all. Thinking about this service from the perspective of a functional module, neglecting the user's experience, not observing and exploring the real needs of the user, so that it constantly manufactures hard-to-use software and hardware, and then spends more afterwards time and spirit to learn and adapt to the software.|
In order to explore the need for software development to integrate user experience design, this study will use IDEO's HCD Toolkit, people-oriented as a basic concept, and implement (Hear、Create、Deliver) three phases to understand the catering, experience the needs and difficulties of users. Through the case of Dudoo Smart Catering Management System, collect the problems of the current situation of the field, develop feasible solutions and continuously test and evaluate users in a prototype, and develop innovative products that meet the needs. The entire process focuses on exploring the user's story, insight into its needs, and developing prototypes and making frequent iterative tests.
The study found that with many of the HCD Toolkit's recommendations for design thinking, developers will no longer just think about technical details or costs, but will have a deep insight into the real needs of users and listen to the voices of users. Carefully redesigned various possible solutions for users to develop services for a variety of catering styles.