In the economical times of knowledge, knowledge becomes into the most important resource. Corporations are making a race between learning speed and time pass. It meets the forecast of Peter F. Drucker, “ 21st century is learning first and knowledge century”. Corporations must consider how to make the organizational learning to transfer themselves into knowledge corporations in the future.
The subject of this study is “Organizational Learning Based on The Knowledge Management”. After studying related theoretical literatures of knowledge management and organization learning, to clear the relation between knowledge management and organization learning, and to develop a model. This model must be easy used for corporations to establish their organizational learning based on the management knowledge. This model also must be reviewed to be useful by SYSCO case.
The result of this study is to develop a model for organizational learning based on knowledge management. It includes 7 parts: resources input, organizational learning, intelligence capital, resources output, internal promotion factors, external promotion factors and single/double learning cycles.
In this model, any corporation is a learning organization to continue learning by single/double learning cycles. To base on knowledge management, Corporation continues to evaluate the competitiveness by outside environments and inside resources. Depend on knowledge platform, corporation sets up a learning system in its learning center and also set up personnel system, organization system and customer system together, then input individual knowledge and organizational knowledge into its systems to make organizational learning. The process of organizational learning is knowledge acquiring, knowledge sharing and knowledge applying. After organizational learning, corporation transfers knowledge into intelligence capital, which includes personnel capital, organization capital and customer capital. Finally corporation enhances its competitiveness and creates customer’s value by its intelligence capital, and it also increases corporation’s value.
After checked by SYSCO case, this study can be proved to be a useful model for corporations to establish their organizational learning based on knowledge management. In this model, we must take care the completeness for all 7 parts, and we must take care the tightness & practice for each part. Internal leadership and culture are the most important energy to promote organizational learning. Knowledge platform and information platform can make good performances. External customer, supplier, competitor and benchmarking corporation are important factors to promote organizational learning. If we can consider above mention, then we can get a good performance in organizational learning based on knowledge management.