||With the rapid and constant changes taking place in information technology and internet, only firms participating in the creation and utilization of knowledge can hope to obtain the advantageous|
position in today’s knowledge-based economy. Thus, the issues surrounding knowledge management (KM) have attracted more and more concern from both industry and academia. To add value with KM, we need KMS, which involve the application of IT systems and other organizational resources to manage knowledge strategically, are a relatively recent phenomenon.
The goal of this research is to find the significant factors that link with KMS use and individual performance by using diamond model and contingency theory, which emphasizes the
importance of fit. We combine with three distinct factors of compatibility, including (1) Technology
- Task Compatibility (2) Technology - People Compatibility (3) Technology - Organization
Compatibility, to mold an integrated model.
An empirical survey methodology is applied to test the research model and seven hypotheses are developed in this study, and then we use PLS to analyze it. The results reveal that Technology-Task compatibility contributes most to the use of KMS. It implies that KMS should fulfill the task needs of users, and therefore, people will use more functions of the KM systems
frequently. Besides, Technology-People compatibility has similar effect on the use of KMS. This suggests that it will enhance the usage if the KMS is more compatible with users’ past experience and value. We also found that Technology - Organization compatibility has least impact on usage, but it still needed to take into consideration and worthy to discuss in the future research.
In sum, unlike much prior research that has focused on only a limited aspect of compatibility, we provide a more comprehensive conceptual definition that disaggregates the content of compatibility into three distinct and separable constructs and the findings of this study provides some suggestions for the KMS research.