Title page for etd-0716113-002855


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URN etd-0716113-002855
Author Po-Kai Tsai
Author's Email Address No Public.
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Department Business Management
Year 2012
Semester 2
Degree Master
Type of Document
Language zh-TW.Big5 Chinese
Title The Effects of Knowledge Characteristics on Self-Efficacy and Innovativeness–A Case of Revenue Service Bureau
Date of Defense 2013-07-29
Page Count 126
Keyword
  • work design
  • knowledge characteristics
  • innovativeness
  • tax worker
  • self-efficacy
  • Abstract Accompanying the impact of globalization and knowledge economy, the world is changing rapidly. Therefore, many countries make effort to improve national competitiveness to decrease the impact of globalization and knowledge economy. Prior studies have found that government efficiency is the critical factor in determining national competitiveness, and innovation plays an important role in promoting government efficiency. Therefore, innovation of government has been seen as the first step in improving national competitiveness. In order to improve the innovation of government, government administrators should encourage the innovation behavior of public sector employees, and strengthen employees’ service enthusiasm as well as spirit of innovation. However, few studies have explored the determinants of public sector employees’ innovation behavior. We address this research gap by investigating the effect of knowledge characteristics from the viewpoint of work design on tax workers’ innovativeness. Moreover, we also explore the mediation effect of self-efficacy in the relationship between knowledge characteristics and tax workers’ innovativeness.
    We draw on data from Revenue Service East and West District Office in Kaohsiung city, and a total of 410 usable and complete questionnaires were received. Our results reveal that knowledge characteristics have positive effect on self-efficacy and tax workers’ innovativeness. Additionally, self-efficacy has positive effect on tax workers’ innovativeness. Finally, self-efficacy has mediation effect in the relationship between knowledge characteristics and innovativeness. These findings hold several suggestions and practical implications.
    Advisory Committee
  • H. Jason Huang - chair
  • Yi-Ming Tu - co-chair
  • Hueimei Liang - advisor
  • Rui-Hsin Kao - advisor
  • Files
  • etd-0716113-002855.pdf
  • Indicate in-campus at 2 year and off-campus access at 3 year.
    Date of Submission 2013-08-16

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