||Liaison officer, whose job has variability, challenges, and highly political environment, plays an important role in communication between the local government and council, and maintains a good working relationship between both parties. This study aims to investigate a relationship among job satisfaction and liaison officer’s personality, job characteristics, and demographics. The goal is to help the human resources department find the right people for this position.|
This study used SPSS (Statistical Package for the Social Sciences) to perform the questionnaires analysis and hypothesis testing. The methods utilized in this paper are Descriptive Statistics, Reliability Analysis, Validity Analysis, Pearson's Product-moment Correlation, Independent-Sample T Test, AOV (Analysis of Variance), and Regression Analysis.
The results from this study indicate that:
i)Liaison officer’s personality has no significant influence on job satisfaction.
ii)Liaison officer’s job characteristics have significant and negative influence under two conditions:
a)My executive told me clearly about my job performance and future directions.
b)I have more opportunities to make decisions at work.
iii)Demographics has significant influence under two conditions:
a)Education level has significant and negative influence on job satisfaction toward their executive.
b) Females have higher job satisfaction toward their executive over males.
Finally, this study offers four suggestions:
1.The executive and liaison officer need more conversations about job performance and future directions.
2.It’s necessary to improve cross-functional collaboration, establish a systematic approach to learning, and facilitate newcomers to fit in the workplace quickly.
3.The review of job rotation and promotion system will help increase office morale.
4.Empathy, friendliness and consideration can be a reference in recruitment for this position because most liaison officers have these characteristics. In addition, it needs more attention on job satisfaction under the influence of gender and education level.