Title page for etd-0706112-204107


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URN etd-0706112-204107
Author Pi-Chuan Ou
Author's Email Address No Public.
Statistics This thesis had been viewed 5567 times. Download 179 times.
Department Business Management
Year 2011
Semester 2
Degree Master
Type of Document
Language zh-TW.Big5 Chinese
Title The Research about the operation for Qualities of Leadership, Management Control Systems and Operating Performance - T Bank branch in Kaohsiung Area
Date of Defense 2012-06-21
Page Count 99
Keyword
  • Interactive control systems
  • Transactional leadership
  • Managementcontrol systems
  • Business performance
  • Diagnostic control systems
  • Transformational leadership
  • Abstract Abstract
    Drucker (1954) in the book "The Practice of Management” mentioned each enterprise the manager gives the corporate life and energy and the resources is in the hands of "people". A good manager have large-minded、the integrated ability and remove the personal preferences in order to have everyone is competent at his job and achieve the best configuration at the human resources allocation, so this study is to understand the behavior of the leadership of the branch manager for the bank is assets or liabilities. This study is focus on the manager's diagnostic control system and interactive control systems under the management control systems and the leadership qualities of transformational leadership and transactional leadership has a positive correlation with business performance. The study method is by T Bank's questionnaire then collection data, collation and analysis. From this study find out the good operator must be sustained and indeed encouragement to employees, to be optimistic for the future and positive thinking when encounter something, the branch's performance appraisal should bulletins regularly to keep their employees informed manager treat everyone as fair without black box, year-end performance appraisal and promotion is fair, to encourage their employees to think about how to solve problems, and to train them the ability to solve problems independently. Resourcefulness in the service attitude depend on the different customer's requirements, for customer must has empathy instead of static regularization service will make customers feel hypocritical can not impress the customer.
    Advisory Committee
  • Cher-Min Fong - chair
  • C.H. Tseng - co-chair
  • Pei-How Huang - advisor
  • Files
  • etd-0706112-204107.pdf
  • Indicate in-campus at 5 year and off-campus access at 5 year.
    Date of Submission 2012-07-06

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