Title page for etd-0630113-231131


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URN etd-0630113-231131
Author Sukkasem Suratanakavikul
Author's Email Address No Public.
Statistics This thesis had been viewed 5352 times. Download 1099 times.
Department Business Management
Year 2012
Semester 2
Degree Master
Type of Document
Language zh-TW.Big5 Chinese
Title A Systems Thinking Approach to the Study of Side Effect of Performance System in Insurance Company
Date of Defense 2013-06-21
Page Count 74
Keyword
  • Dynamically align principles
  • Performance system
  • System thinking
  • Side-effect
  • Insurance company
  • Abstract Nowadays, there is a tendency towards using performance system in most of corporations and organizations. Up to now, scholars research are only focus on how to formulate the performance system, key measurable indicators, how to quantify, the relationship of performance system and staffs’ efficiency, key performance indicators, the advantages of performance system, the precautions of performance system and so on. However, the side-effects of performance system are obvious and there are few research study on this part. 
    This research uses literature collection method and interviews method to collect and understand that performance system affect on some insurance company. Then investigating the effects of the using performance system in insurance company in system thinking approach.
    This research found that salesman would only focus on selling insurances and not concerned with claims part which because there is no incentives. Under this kind of performance system would gain pressure on salesmen which make them abdicate or declining their ethic. This study suggests that the insurance company have to understand of the importance of how to maintain dynamically align principles which make the insurance company operating much better, and reduces the side-effect From using performance system.
    Advisory Committee
  • Wei-Yang Wang - chair
  • Yi-Ming Tu - co-chair
  • Showing Young - advisor
  • Files
  • etd-0630113-231131.pdf
  • indicate access worldwide
    Date of Submission 2013-07-31

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