||Because of the prosperity of ICT (Information Communication Technology) usage and Mobile Computing in organizations, almost every organization adopted ICT to ac-complish works and operation. Besides, most of employees have smart phones, tablet computers and notebooks, which enable them to surf the Internet and use ICTs anytime. Therefore, the usage of ICTs bring about great changes to employees and organizations, not only some benefits but also some negative effects including anxiety, dissatisfaction, overload and even rejection toward using ICTs. These negative emotions due to use of ICTs at work are called “Technostress”.|
Because technostress have become a more critical problem, we want to conduct a research on it. However, there are already some literatures discussing the sources of technostress and the effects bring to employees and organizations. Although there are some research discussing about “How to cope with technostress?”, they only view from single perspective that can’t provide complete suggestions for organizations to adopt. Therefore, our research focuses on discussing “How to cope with technostress” from comprehensive perspectives.
The subject of our survey is the employee who uses ICT at work in Taiwan. We have received 278 effective samples. In this research, we apply empirical survey meth-odology and propose 15 hypotheses to examine our research model. We use software SmartPLS and SPSS to examine our samples.
The research results indicate that presenteeism and information overload will acti-vate stressors. And, stressors will result in strain and further reduce employees’ organi-zation and career commitments. Besides, we view coping mechanisms from three per-spectives. From organizational work design perspective, improve decision latitude is most effective way to cope with strain. From technical supports perspective, literacy fa-cilitation is the most effective way to cope with strain. And, from non- technical sup-ports perspective, enhancing employees’ self-efficacy toward using ICTs is the most ef-fective way to cope with strain.
Overall, distinct from prior literatures, our research discusses coping mechanisms from comprehensive perspectives. We take various related literatures as basis, research thoroughly into the formation, sources, effects and coping mechanisms of technostress. Hoping that our research will become a significant reference and provide organization and managers clear guidelines and solutions to cope with strain and further minimize the loss organization experience.