Title page for etd-0626118-213634


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URN etd-0626118-213634
Author Hsiang-Lan Cheng
Author's Email Address No Public.
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Department Information Management
Year 2017
Semester 2
Degree Ph.D.
Type of Document
Language English
Title Understanding Employee Response to Work-Related Messaging Use of Instant App After-Hours-A Stress and Coping Perspective
Date of Defense 2018-06-01
Page Count 71
Keyword
  • Behavioral Disengagement
  • Instant Message
  • Job Engagement
  • Transactional Model of Stress and Co
  • Moral Disengagement
  • Job Strain
  • Abstract More and more managers or supervisors began to use mobile instant message (IM) apps as medium for assigning tasks to or receiving feedback and information from their staff, even during after-hours or non-work time. Using IM apps to perform supplemental work during after-hours might blur work-home boundaries and make staffs experience pressure from family to spend time with them, leading to work-family conflict. Drawing upon transactional model of stress and coping theory, this study develops a research model to examine how individuals cope with work-family conflict due to supplemental work-related instant messages from the supervisor during after-hours. Field data from 176 organizational employees was obtained and analysed. Our findings indicate that the technological characteristic of IM, permeability, promotes work-family conflict, which in turn triggers moral disengagement. Moral disengagement leads to behavioral disengagement, which in turn increases job strain and decreases job engagement. In addition, our findings show that work-family conflict does not have a significant effect on behavioral disengagement, suggesting that moral disengagement fully mediate the influence of work-family conflict on behavioral disengagement. The results open up new avenues for research by highlighting the incidence of organizational employees’ moral disengagement in the workplace.
    Advisory Committee
  • Dr. Wu Sheng - chair
  • Prof. Sun Pei-Chen - co-chair
  • Prof. Sun Szu-Yuan - co-chair
  • Prof. Christina Chang Ling-Hsing - co-chair
  • Prof. Lin Tung-Ching - advisor
  • Files
  • etd-0626118-213634.pdf
  • Indicate in-campus at 5 year and off-campus access at 5 year.
    Date of Submission 2018-07-26

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