||In these years, corporations have valued the cooperation among departments in their organizations. Team members from cross-functional teams composed of different functional areas have frequent communication due to the need for cooperation and support by each other. A well-performed team relies on effective communication and such interactive behavior between team members. These team members come from different departments or functions, which results in the variations in team members’ standpoint and ways of doing things, but these make the teams more flexible and diversified. On the other hand, each department’s sectionalism and patterns of behavior by usual practices cause the cross-functional teams’ barrier of communication. Thus, this study applies the concept about the classification of teams raised by Larson & Frank (1989), and to study the issue of teamwork effectiveness of cross-functional teams through the qualitative interview method, and further to bring up conclusion and suggestion towards cross-functional teamwork.|
This study considers the inter-dependence between cross-functional team members, need for innovation of team’s task, and organizational support as three dimensions to generalize the managerial implications in the respect of the performance of teamwork. In sum, under general conditions, “the autonomy of teamwork” and “the clarity of team’s task” both could be coordinated to improve the performance of teamwork, however , “the trust among team members” is both a necessary factor and basis to facilitate the communication and coordination in cross-functional teams and on which teams could work smoothly.
Corporate culture and team leader would also influence communication among team members, therefore organization should build a free, open, and respectful communication environment. In addition, organization should empower team members with enough authority which helps team members exert their influence while communicating with other department. Besides, as a vital role of guiding, facilitating, and coordinating cross-department cooperation, the team leader boosts team’s morale, provides decision-making support, and motivate team members to achieve team’s goal. If necessary, team leaders should make good use of their ability of coordination to raise team members’ coherence to their team, and further to help team members to reach an agreement.