Title page for etd-0611108-001236


[Back to Results | New Search]

URN etd-0611108-001236
Author Tzu-Ying Li
Author's Email Address No Public.
Statistics This thesis had been viewed 5355 times. Download 2999 times.
Department Human Resource Management
Year 2007
Semester 2
Degree Master
Type of Document
Language zh-TW.Big5 Chinese
Title A Study of Management Development of First-line Manager in Service Industry
Date of Defense 2008-05-30
Page Count 116
Keyword
  • Store Manager
  • First-line Manager
  • Service Industry
  • Managerment Development Assessment
  • Managerial Competency
  • Management Development
  • Abstract Service industries increase every year in global industry, more and more labors work in this industry, thus this research is aimed at understanding the current situation of management development of first-line manager in service industry. The population of our survey is confined to the first-line manager of service industry. The questionnaire survey was adopte for the study. Of totally 332 distributed questionnaires, there are 91 effective.
    Through statistics analysis, the main results of the study are concluded as follows:
    1.About managerial competency demand, “customer service-oriented” and “relationship competencies” are most important in all service industries, “joint venture” and “balance life and work” are relative not important. As the scope of management becomes wider, “nurturing” and “problem solving” become important.
    2.As regard to management development techniques, “personal skills training” is most important, “talent selection” is second. Different services industries may use some techniques upon industries characteristics.
    3.Management development assessments are not popular in service industries, only “group discussion” and “simulation game” are used often, both of them could be related to work in practice.
    4.In all service industries, “on-the-job-experiences” and “management skill training” are most used management development techniques, “evaluate past experiences” and “evaluate competencies” are most used management development assessments.
    Advisory Committee
  • Liang-Chih Huang - chair
  • Shyh-Jer Chen - co-chair
  • Shu-Ling Wu - advisor
  • Jin-Feng Uen - advisor
  • Files
  • etd-0611108-001236.pdf
  • indicate accessible in a year
    Date of Submission 2008-06-11

    [Back to Results | New Search]


    Browse | Search All Available ETDs

    If you have more questions or technical problems, please contact eThesys