Title page for etd-0607108-155356


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URN etd-0607108-155356
Author Yi-Lan Feng
Author's Email Address No Public.
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Department Human Resource Management
Year 2007
Semester 2
Degree Master
Type of Document
Language zh-TW.Big5 Chinese
Title The Effects of Human Resource Systems on Service Employees’ Organizational Commitment and Role Performance: The Cases of Financial Industries
Date of Defense 2008-05-31
Page Count 92
Keyword
  • organization commitment
  • high performance work system
  • Human resource system
  • strategic human resource management
  • in-role behavior
  • organizational citizenship behavior
  • Abstract Take service employees of financial industries for example, the purpose of this study is to discuss the effects of human resource systems on service employees’ organizational commitment and role performance. Moreover, the result of this study will be the reference for service industries to make their human resource management policies.   
    The questionnaire survey was adopted for the study. The samples are the front-line service employees of financial industries of Taiwan. There were totally 480 questionnaires were released, and 401 of them are valid samples. Through statistics analysis, the main results of the study are:
    1. Except profit sharing, other practices of high performance work system have positively influential effect on value and effort commitment, effort commitment or both of value and effort commitment and effort commitment. Moreover, except profit sharing, other practices of high performance work system have positively influential effect on commitment of service employees.
     
    2. Job descriptions have positively influential effect on in-role behavior. Therefore, Job descriptions could make service employees easy to follow the code of conduct and operation processes. One of this research result is one practice of high performance work system has positively influential effect on in-role behavior.
    3. Job descriptions have positively influential effect on OCBI-behaviors that immediately benefit specific individuals and indirectly through this means contribute to the organization. On the other hand, job descriptions could make service employees easy to achieve the requests of organization. Moreover, it could make service employees get positive attitude and free-will to help colleagues. One of this research result is one practice of high performance work system has positively influential effect on organizational citizenship behavior.
    Based on the above conclusions, this study offers some suggestions as the references for the service industry.
    Advisory Committee
  • Liang-Chih Huang - chair
  • Shyh-jer Chen - co-chair
  • Shu-Ling Wu - advisor
  • Jin-Feng Uen - advisor
  • Files
  • etd-0607108-155356.pdf
  • indicate access worldwide
    Date of Submission 2008-06-07

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