Title page for etd-0604116-150409


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URN etd-0604116-150409
Author Wen-ling Li
Author's Email Address No Public.
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Department Institute of Human Resource Management
Year 2015
Semester 2
Degree Master
Type of Document
Language zh-TW.Big5 Chinese
Title A Study of Social Support and Job Search Behavior:
Case Study On Telephone Customer Service
Date of Defense 2016-06-04
Page Count 80
Keyword
  • Social Support
  • Telephone Customer Service
  • Job Search Behavior
  • Abstract The purpose of this study is to examine the effects of social support on job search behaviors. In this study, survey participants were Telephone Customer Service, a total of 243 effective samples were collected for analysis.
    The following are the results of study show that:
    1. The family support has significant negative effects on job search behavior.
    2. The co-workers’ support has negative effects on job search behavior.
    3. The supervisors’ support has significant negative effects on job search behavior.
    4. Personal characteristics of the "Age", "marriage status", "whether the child", "number of children", "seniority" have negative effects on job search behavior.
    Finally, according to the results, we proposed practical recommendations to HR, line managers, and telephone customer service employees in reference to enhance individual and organizational performance.
    Advisory Committee
  • Shyh Jer, Chen - chair
  • Liang-Chih Huang - co-chair
  • Jin-Feng Uen - advisor
  • Files
  • etd-0604116-150409.pdf
  • Indicate in-campus at 5 year and off-campus access at 5 year.
    Date of Submission 2016-07-06

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