||Wen-ling Li |
|Author's Email Address
||This thesis had been viewed 5559 times. Download 2 times.|
||Institute of Human Resource Management|
|Type of Document
||A Study of Social Support and Job Search Behavior：|
Case Study On Telephone Customer Service
|Date of Defense
Telephone Customer Service
Job Search Behavior
||The purpose of this study is to examine the effects of social support on job search behaviors. In this study, survey participants were Telephone Customer Service, a total of 243 effective samples were collected for analysis. |
The following are the results of study show that:
1. The family support has significant negative effects on job search behavior.
2. The co-workers’ support has negative effects on job search behavior.
3. The supervisors’ support has significant negative effects on job search behavior.
4. Personal characteristics of the "Age", "marriage status", "whether the child", "number of children", "seniority" have negative effects on job search behavior.
Finally, according to the results, we proposed practical recommendations to HR, line managers, and telephone customer service employees in reference to enhance individual and organizational performance.
||Shyh Jer, Chen - chair|
Liang-Chih Huang - co-chair
Jin-Feng Uen - advisor
Indicate in-campus at 5 year and off-campus access at 5 year.|
|Date of Submission