Title page for etd-0528116-105617


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URN etd-0528116-105617
Author Jessica Florence Quan Chan
Author's Email Address No Public.
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Department Global Human Resource Management English MBA Program
Year 2015
Semester 2
Degree Master
Type of Document
Language English
Title The study of Managerial Competencies and the Turnover Intention in hotel industry in Guatemala
Date of Defense 2016-06-04
Page Count 71
Keyword
  • Guatemala
  • Behaviors
  • Turnover Intention
  • Managers
  • Competency
  • Hotel Industry
  • Abstract In a growing globalization, technological innovations and market changes, service industries must maintain their competitive advantage, in this case, improving employee’s quality, the need for responsiveness to such factors as unanticipated customer demands, staffing requirements, to name a few. A way of approaching this is to link individual performance to the goals of the business, to prepare the employees, many companies use competencies. This integrates knowledge, skills, judgment, and attributes that people need to perform a job effectively. Therefore, a set of competencies for each position of the organization can be used for recruitment, performance management, promotions, and training needs identification. Also, can help the employees to have a deep understanding of what kind of behaviors are valued by the organization, and how this are necessary to achieve their objectives. Furthermore, is critical to complement the skills with the necessary knowledge and attitudes.
    The aim of this study is to point out which managerial competencies can reduce the turnover intention of the supervisor of frontline employees in Guatemala’s hotels. Based on a qualitative method, the data were collected by in-depth interviews and the result were 4 managerial competencies, that in somehow, employees will consider before they make the decision to leave the company: communication, leadership, teamwork and problem solving
    Advisory Committee
  • Huang Liang Chih - chair
  • Shyh-jer Chen - co-chair
  • Uen Jin Feng - advisor
  • David McConville - advisor
  • Files
  • etd-0528116-105617.pdf
  • Indicate in-campus at 5 year and off-campus access at 5 year.
    Date of Submission 2016-07-03

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