||Social enterprise is widely viewed as the new form of a financially independent organization providing innovative, effective solutions for a variety of social issues such as poverty and environmental pollution, etc. Social enterprise is mainly driven by its social mission like most of non-profit organizations (NPOs). However, the profit-making activities are the necessary process for social enterprises to reach autonomy, financial independence and thus generate sustainable social values. |
The aim of this research is to explore the value creation process of a social enterprise. This research firstly proposes a conceptual framework of value creation of social enterprise based on the previous literature. Then a case study will be conducted applying the conceptual framework to examine how the targeting social enterprise, Dialogue in the Dark TPE (DiD TPE), creates collective benefits for each key stakeholder in order to achieve its social mission.
From the case study, this research found the concepts of value proposition and value creation process play pivotal roles. This research argues a social enterprise needs to prioritize the importance of its stakeholders from employee, customer, shareholder and other key stakeholders based on its operational model, and proposes favorable value propositions. Next, implement actions through what this research defined as “value creation process” to stabilize the business operation. From the dynamic interactions with each stakeholder, a social enterprise could successfully mobilize different market and non-market resources to generate greater social value.
By the exploration of the value creation process of a social enterprise, this research tempts to assist social entrepreneurs to generate greater social values.