||Internationalization and globalization are the major trends in business development in recent years. Cross-border operation results in the boosting number of multinational corporations (MNC), while the number of branches, investments and employees will also increase with the expansion of overseas business. Therefore, the internal communication and coordination issues between headquarters and subsidiaries as well as the various subsidiaries are getting important. It also affects language management policy development for human resources practitioners.|
By way of qualitative approach of in-depth interview, this research portrayed three issues as follows for multinational corporations in Taiwan.
1.Communication issues and related language policies between MNC headquarters and subsidiaries.
2.Communication issues and related language policies between MNC headquarters – subsidiaries and local communities (including customers, government, suppliers and other key stakeholders).
3.Communication issues and related language policies among MNC subsidiaries
Lastly, the research conducted discussions from six dimensions of case studies, including the level of internationalization, overall cooporation communication, expatriates management, issues of communication barriers and solutions, the existing language policies and future practice. The research hopes to capture conclusions through cases comparison and provides suggestions for future research or practical insights to improve the managerial capability in managing languages.