||During the global deployment and management process, besides a proper and justified cargo clearance procedure, the Customs is also obligated to promise the effectiveness of it as time taken to release is a kind of capital.|
The author, as a senior officer, has been working for a long time in the department of cargo examination and valuation in the Kaohsiung Customs. As a result, the relevant working experience inspired the author to measure and monitor clearance performance with a view to identify different factors that affect the procedure from the ankle of officers working in aforementioned departments in Kaohsiung Customs.
In this thesis, questionnaires are the main research tool. After assessing customs brokers’ and customs officers’ views, recommendations can be implemented to strengthen both the aspects of customs operational environment and expertise by means of research hypotheses and experimental findings. The recommendations can not only make more efficient the clearance rate, but also increase service satisfaction with the aim of achieving a multiplier effect. With respect to estimating customs officers’ suitability for goods examination and valuation, those who have science and engineering expertise, relevant expertise in tariff chapters, a positive learning and working attitude, and excellent ability in foreign languages (especially English) ability are considered preferentially. Education, gender and ranking are less important considerations. For those who are responsible for goods examination and valuation, a reward system and elimination of unsuitable officers should be implemented to create win-win results.