Title page for etd-0120114-204118


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URN etd-0120114-204118
Author Jhih-Jian Liou
Author's Email Address No Public.
Statistics This thesis had been viewed 5350 times. Download 799 times.
Department Political Science
Year 2013
Semester 2
Degree Master
Type of Document
Language zh-TW.Big5 Chinese
Title The Factors that Influence Citizens’ Satisfaction of Local Government Performance:
A Study of Taipei, Taichung and Kaohsiung City by Using 2010 TEDS Data
Date of Defense 2014-02-17
Page Count 90
Keyword
  • citizen satisfaction
  • public opinion survey
  • customer satisfaction
  • government performance
  • local government
  • Abstract The assessment performance in government was first evaluated by controlling the budget of policy, but it could not offer citizens an appropriate quality of service. In second stage, the assessment was modified into emphasizing the connection between input and output, which improved performance and productivity in government. In 1980s, it further suggested that quality of service must meet citizens’ expectation and satisfaction. Therefore the citizen satisfaction with local government became the emphasis of assessment performance in government.
    Previous survey on citizen satisfaction with local government in Taiwan was focused on the ranking of citizen satisfaction among local governments. However , the resources and contexts among local governments varied in many aspects. It would have controversy if it does not show the actual factors causing the pros and cons. Thus, this article proposes research model by using “government performance, citizen satisfaction and trust” conceptual framework and finding factors in literatures to exam the factors of citizen satisfaction with local government in Taiwan.
    This study exams citizen satisfaction with three governments (Taipei, Taichung and Kaohsiung) by using TEDS2010C data. The findings suggest that common factors with 3 governments are public infrastructure service and the preferences to mayor, and other factors (social welfare, law and order, transportation, industrial and commercial development, public health, central government performance, partisanship) show the significant relevance to each government which means these factors have influence on citizen satisfaction.
    Advisory Committee
  • Wen-chun Chen - chair
  • Da-Chi Liao - co-chair
  • Cheng-shan Liu - advisor
  • Files
  • etd-0120114-204118.pdf
  • indicate access worldwide
    Date of Submission 2014-02-20

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