||The assessment performance in government was first evaluated by controlling the budget of policy, but it could not offer citizens an appropriate quality of service. In second stage, the assessment was modified into emphasizing the connection between input and output, which improved performance and productivity in government. In 1980s, it further suggested that quality of service must meet citizens’ expectation and satisfaction. Therefore the citizen satisfaction with local government became the emphasis of assessment performance in government.|
Previous survey on citizen satisfaction with local government in Taiwan was focused on the ranking of citizen satisfaction among local governments. However , the resources and contexts among local governments varied in many aspects. It would have controversy if it does not show the actual factors causing the pros and cons. Thus, this article proposes research model by using “government performance, citizen satisfaction and trust” conceptual framework and finding factors in literatures to exam the factors of citizen satisfaction with local government in Taiwan.
This study exams citizen satisfaction with three governments (Taipei, Taichung and Kaohsiung) by using TEDS2010C data. The findings suggest that common factors with 3 governments are public infrastructure service and the preferences to mayor, and other factors (social welfare, law and order, transportation, industrial and commercial development, public health, central government performance, partisanship) show the significant relevance to each government which means these factors have influence on citizen satisfaction.