Title page for etd-0015118-160136


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URN etd-0015118-160136
Author Cheng-fang Tsai
Author's Email Address No Public.
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Department Information Management
Year 2017
Semester 1
Degree Master
Type of Document
Language zh-TW.Big5 Chinese
Title Exploring the Impacts of Online Social Support on Isolated IS personnel – An Example of A Non-profit Organization
Date of Defense 2017-01-17
Page Count 70
Keyword
  • work stress
  • social support
  • online social support
  • social networking
  • Facebook
  • Abstract The rapid development of new information technologies alters the structure of organizations. Many organization contains several branches and there is only one IS personnel in each branch. Such IS personnel faces different challenges because of lacking support from collocated peers. This study is to explore 1) the impact of using social networking group (Facebook) to ease IS personnel’s work stress and turnover rate; and 2) the factors affecting cohesiveness and operations of online social networking group.
    Data was collected from a content analysis of 29 members of a closed groups. The results show that online social groups not only can provide psychological support and emotional support but also is an effective way to reduce turnover rate of IS personnel. Moreover, the factors that maintain group cohesiveness and facilitate operations include 1) core members’ supports, 2) reducing alienation (i.e., inviting lurkers to speak), and 3) building reliance which encourages members feel free to speak.
    Advisory Committee
  • Sheng-Pao Shih - chair
  • Hui-Mei Hsu - co-chair
  • Hsieh-Hong Huang - co-chair
  • Shih-Chieh Hsu - advisor
  • Files
  • etd-0015118-160136.pdf
  • Indicate in-campus at 5 year and off-campus access at 5 year.
    Date of Submission 2018-01-15

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