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URN etd-0011117-170803
Author Yu-ching Chen
Author's Email Address No Public.
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Department Human Resource Management
Year 2016
Semester 1
Degree Master
Type of Document
Language zh-TW.Big5 Chinese
Title A Study on the Key Success Factors of Mobile Learning in Financial Industry - an example from a financial holding company
Date of Defense 2017-01-09
Page Count 72
Keyword
  • CSF
  • KSF
  • Mobile Learning
  • e-Learning
  • employee training
  • Abstract The rapid development of Information and Communication Technology (ICT) has enabled mobile devices and Internet services to completely affect our daily routine and habits, and the employee training model for enterprises has also undergone a major revolution.
    Although many scholars are very optimistic about mobile learning, the actual corporate implementation is only a handful; means there are some difficulties or obstacles for the introduction of mobile learning.
    In the past, most researches focus on the key factors of implementation and the structure of mobile learning. Therefore, this study will identify the key success factors by interview a financial bank holding company who have already implement mobile learning.
    In this study, the key factors are summarized as follows 4 aspects: organization strategy, task planning, team manpower and technical support.
    Organizational:The approval and support from senior management is the key success factor of mobile learning implementation.
    Task:he extent to which the mobile learning content is integrated with the job requirements has a significant impact.
    Team:The level of professionalism and commitment of the team is the key success factor that influences the adoption.
    Technical:Information security is the key factor for enterprises to implement mobile learning. However, the innovative thinking of technology and government regulations are the keys to the introduction of mobile learning in the financial industry.
    Advisory Committee
  • Yu Min-Chu - chair
  • Wang Yu-Ping - co-chair
  • Jaw Bih-Shiaw - advisor
  • Files
  • etd-0011117-170803.pdf
  • Indicate in-campus at 5 year and off-campus access at 5 year.
    Date of Submission 2017-01-11

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