博碩士論文 etd-0815111-224517 詳細資訊


[回到前頁查詢結果 | 重新搜尋]

姓名 鍾武中(Wu-chung Chung) 電子郵件信箱 chung0221@merryhouse.org.tw
畢業系所 企業管理學系研究所(Business Management)
畢業學位 碩士(Master) 畢業時期 99學年第2學期
論文名稱(中) 教育訓練與組織承諾、專業承諾及組織公民行為關係之研究-主管態度之調節效果
論文名稱(英) A Study on the Relationships between training, organizational commitment, professional commitment, and organizational citizenship behavior-The Moderating Effect of attitude for the supervisor
檔案
  • etd-0815111-224517.pdf
  • 本電子全文僅授權使用者為學術研究之目的,進行個人非營利性質之檢索、閱讀、列印。
    請遵守中華民國著作權法之相關規定,切勿任意重製、散佈、改作、轉貼、播送,以免觸法。
    論文使用權限

    電子論文:校內校外完全公開

    論文語文/頁數 中文/122
    統計 本論文已被瀏覽 5571 次,被下載 3153 次
    摘要(中) 中國大陸於勞動合同法實行後,企業員工的收入大幅提高;然而,員工的離職率卻仍高居不下。調高薪資是許多企業留住人才的方式之一,但對於降低員工離職率,在中國大陸迄今尚未收到顯著之效果。
      統一企業於大陸設廠近二十年,其員工離職率向來低於同業,更大幅地低於大陸企業之整體離職率。影響大陸企業員工之離職因素很多,但在大陸,統一企業制訂了一套完整且有系統的教育訓練制度。因而,本研究試圖以此教育訓練制度,探討其與員工組織承諾、專業承諾及組織公民行為間的關係。基於前述,本研究以員工之教育訓練為自變項,以工作投入的三個重要因素,亦即組織承諾、專業承諾,以及組織公民行為為依變項,進行自變項與依變項關係間之研究。此外,本研究並將主管於員工接受教育訓練過程之前中後態度,視為調節變項,探討主管態度在員工接受教育訓練與其組織承諾、專業承諾及組織公民行為關係之間是否具有調節作用。
      本研究以統一企業之大陸正式員工為研究對象,成功的回收302份有效問卷,並對研究變項進行信效度、次數分配、Pearson相關、虛擬迴歸以及階層迴歸分析。研究後發現,員工接受不同教育訓練課程的多寡(專業能力、管理能力及自我啟發)對工作投入之面向(組織承諾、專業承諾及組織公民行為)具有不同程度的影響;並且員工於接受教育訓練課程中與後之過程,主管的態度也具有顯著之調節效果。本文針對研究結果提出管理意涵並詳加討論。
    摘要(英) Besides offering good salary, companies in China start to enhance the job satisfaction of employee to retain employees. The demission rate Uni-President Group has always been lower than others in the same industry; even lower than the overall demission rate of many China enterprises. Among various reasons to affect the demission rate, Uni-President Group in China has a complete and systematic education and training system.
    Therefore, we set the training as an independent variable, and the three dimensions of organizational commitment to work, professional commitment, and the organizational citizenship behaviors as dependent variables, to discover the effect of independent variable to dependent variables. We set the supervisor’s attitudes toward employees in the process of training as adjustment variable. Our hypothesis is that the supervisor’s attitude will have effect in organizational commitment to work, professional commitment, and the organizational citizenship behaviors of employee.
    In the sample of 302 full-time employees of Uni-President Group in China, the amount of different training courses accepted by employee will have effect on the three dimensions, organizational commitment, professional commitment, and organizational citizenship behaviors of work. And supervisor’s attitudes di have adjust effect in organizational commitment to work, professional commitment, and the organizational citizenship behaviors of employee.
    關鍵字(中)
  • 組織承諾
  • 工作投入
  • 組織公民行為
  • 教育訓練
  • 專業承諾
  • 關鍵字(英)
  • Job involvement
  • Organizational citizenship behavior
  • Organizational commitment
  • Training
  • Professional commitment
  • 論文目次 目錄
    論文審定書 I
    誌謝 II
    摘要 III
    ABSTRACT IV
    目錄 V
    圖次 VII
    表次 VIII
    第一章 緒論 1
    第一節 研究背景 1
    第二節 研究動機 8
    第三節 研究目的 13
    第二章 文獻探討 14
    第一節 教育訓練 14
    第二節 工作投入(JOB INVOLVEMENT) 18
    第三節 組織承諾(ORGANIZATIONAL COMMITMENT) 21
    第四節 專業承諾(PROFESSIONAL COMMITMENT) 25
    第五節 組織公民行為(ORGANIZATIONAL CITIZENSHIP BEHAVIOR) 27
    第三章 統一企業的簡介 35
    第一節 大陸統一企業介紹 35
    第二節 教育訓練相關制度 37
    第四章 研究設計 43
    第一節 研究架構與假設 43
    第二節 研究方法 53
    第三節 研究對象與資料取得 56
    第四節 資料處理與分析 57
    第五章 研究結果分析 58
    第一節 基本資料分析 58
    第二節 研究變項現狀分析 70
    第三節 假設檢驗 73
    第六章 結論與建議 94
    第一節 研究發現與管理意涵 94
    第二節 研究建議 97
    參考文獻 99
    附件(研究問卷) 105
    參考文獻 中文文獻
    丁虹(1987)。企業文化組織承諾之關係研究,國立政治大學博士論文。
    丁學勤(2006)。分配公平性與程序公平性對滿意度與承諾的相對影響力之缺口評論。顧客滿意學刊,2(1),105-126。
    王秉鈞譯,“管理學”,台北:華泰書局,1995。
    方世榮(譯)(2001)。Gary Fessler著。現代人力資源管理。台北:台灣培生教育。
    李茂興、陳孟怡(譯)(2004)。HeneyL.T,Neal P.M,& John R.R著。組織行為管理學。台北:弘智文化
    吳秉恩(1999)。分享式人力資源管理理念、程序與實務。台北:翰蘆圖書。
    許士軍,“工作滿足、個人特徵與組織氣候-文獻探討與實證研究”,政治大學書報,35:13-56,1977。
    陳素勤(譯)(2004)。Robert Kreitner& Angelo Kinicki著,組織行為。台北:麥格羅希爾。
    陳孟修、盧淵源(2000),「團隊特性與工作價值觀對員工的組織承諾及工作投入的影響之研究」,商學學報,第八期,頁201-241。
    黃英忠(1997),人力資源管理。台北:三民書局。
    黃麗莉譯,“組織行為管理心理學理論與實務”,台北:揚智出版社,1990。
    張火燦(1993)。策略性人力資源管理。台北:揚智文化。
    張緯良(1999)。人力資源管理。台北:華泰文化。
    莊修田,2002,「室內設計業者工作價值觀、專業承諾、工作投入與改行傾向關係之研究」,人力資源管理學報,2(2),1-18頁。
    黃國隆(1995),「台灣與大陸員工工作價值觀之比較」,本土心理學研究,第四期,頁92-147。
    楊國區、鄭伯壎(1987),「傳統價值觀、個人現代性及組織行為:後儒家假說的一項圍觀驗證」,中央研究院民族學研究所集刊,第六十四期,頁1-49。
    黃囇莉與李茂興(譯)(1991)。S.P. Robbins.著。組織行為:管理心理學理論
    與實務。台北,揚智。
    黃國隆(1994)。海峽兩岸企業員工工作價值觀之差異。載於海峽兩岸企業員工
    工作價值觀之差異研討會論文集。
    黃賀(2009)。組織行為:影響力的行程與發揮。台北,前程文化。
    莊修田與李佳蓉(2002)。兩岸室內設計業者工作價值觀與工作態度關聯性之比
    較- 以台北及上海為例。人力資源管理學報,2(4),57-80。
    俞文釗(1993)。管理心理學。台北,五南
    吳萬益與林清河(2001)。企業研究方法。台北,華泰。
    英文文獻
    Angle, H.L. & Perry, J.L. (1983) “Organizational commitment: Individual and organizational influences”. Work and Occupations, 10, 123-146.
    Bateman, T. & Strasser, S. (1984). “A longitudinal analysis of the antecedents of organizational commitment”. Academy of Management Journal, 21, 95-112.
    Baron, R. M., & Kenny, D. A. 1986. The moderator-mediator variable distinction in
    social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6): 1173-1182.
    Barne, J.B , Wright, P.K., 1998. On becoming a strategic partner:The role of
    Human Resources in gaining competitive advantage, Human Resource
    Management, 37:31~46
    Blake, R. & Mouton, J. (1964). The managerial grid. Houston, TX: Gulf.
    Bolon, D.S. (1997). “Organizational Citizenship Behavior Among Hospital Employees: A Multidimensional Analysis Involving job Satisfaction and Organizational Commitment”. Hospital & Health Services Administration, 42, 2, 221-241.
    Brown, F. & Dodd, N. (1999). Rally the troops of make the trains run on time: The relativeimportance and interaction of contingent reward and transformational leadership.Leadership & Organizational Development, 20(6), 291-299.
    Buchanan, B., II. (1974). “Building organizational commitment: The socialization of managers in work organizations”. Administrative Science Quarterly, 1974. 19, 533-546.
    Channon, J.(1992). Creating esprit de corp. In J. Renesch ( Eds.) New Traditions in
    Business: Spirit and Leadership in the 21st Century (pp. 53-68). San Francisco,
    CA: Berrett- Koehler.
    Chen, Y. J. 2007. Relationships among service orientation, job satisfaction, and organizational commitment in the international tourist hotel industry. Journal
    of American Academy of Business, 11(2): 71-82.
    Dalton, D.R. , Krachardt, D.M. , & Porter, L.W., 1981. Functional turnover:An
    Empirical Assessment, Journal of Applied Psychology, 66:716~722
    Diefendorff, M., Brown, D.J., Kamin, A.M. & Lord, R.G., 2002. Examining the
    roles of job involvement and work centrality in predicting organizational
    citizenship behaviors and job performance, Journal of Organizational
    Behavior, 23:93-110
    Downey, H., Sheridan, J., & Slocum, J. (1975). Analysis of relationships among leader behavior,subordinate job performance and satisfaction: A path goal approach. Academy ofManagement, 18, 253-262.
    Fleishman, E. (1953). The description of supervisory behavior. Journal of Applied Psychology,37, 1-6.
    Fleishman, E. (1957). A leader behavior description for industry. In R. Stogdill & A. Coons(Eds.), Leader behavior: Its description and measurement. Columbus, OH: Ohio StateUniversity, Bureau of Business Research.
    Florkowski, G & Schuster, M. (1992) “Support for profit sharing and organizational commitment: A path analysis”. Human Relations, 45, 5, 507-523.
    Gellatly, Ian (1995). “Individual and group determinants of employee absenteeism: test of a causal model”. Journal of Organizational Behavior, 16, 5, 469-485.
    George, J. M. & Jones, G. R(. 1997). Experiencing work: Values, attitudes, and moods.
    Human Relations, 50(4), 393-416.
    Harman, W. W.(1992). 21st century business: A background for dialogue. In J.
    Renesch ( Eds.) New Traditions in Business: Spirit and Leadership in the 21st
    Century (pp. 11-24). San Francisco, CA: Berrett- Koehler.
    Jaw, B. S., Ling, Y.H. & Wang, C.Y.P. A (in press)Cross-cultural Study on the
    Determinants of Chinese Employees’ Work Value. Personnel Review
    Meyer, J. P. Allen, N. J. Smith, C. A. (1993). “Commitment to Organizations and Occupations: Extension and Test of a Three-Component Conceptualization”. Journal of Applied Psychology, 78, 4, 538-552.
    Meyer, J.P. & Allen, N.J. (1997). Commitment in the Workplace: Theory, Research, and Application. Thousand Oaks, CA: Sage Publications.
    Meyer, J. P., Stanley, D. J., Herscovvith, L., & Topolnytsky, L. 2001. Affective,
    continuance, and normative commitment to the organization: A meta-analysis of antecedents, correlates, and consequences. Journal of Vocational Behavior, 58 (1): 31-56.
    Mulki, J. P., Locander, U. B., Marshall, G. W., Harris, E. G., & Hensel, J. 2008.
    Workplace isolation, salesperson commitment, and job performance. Journal
    of Permnal Selling & Sales Management. XXVIII(1); 67-78.
    Porter, L.W.; Steers, R.M.; Mowday, R.T.; & Boulian, P.V. (1974) Organizational commitment, job satisfaction, and turnover among psychiatric technicians. Journal of Applied Psychology, 1974, 59, 603-609.
    Porter, L.W.,Crampon, W. & Smith, F. (1976). Organizational commitment and managerial turnover: A longitudinal study. Organizational Behavior and Human Performance, 15, 87-98.
    Sheldon, Mary (1971). Investments and involvements as mechanisms producing commitment to the organization. Administrative Science Quarterly. 16; 143-150.
    Shore, l. & Wayne, S. (1993). Commitment and employee behavior: comparison of affective commitment and continuance commitment with perceived organizational support. Journal of Applied Psychology, 78, 5, 774-780.
    Taylor, E. Z., & Curtis, M. B. 2010. An examination of the layers of workplace influences in ethical judgments: Whistleblowing likelihood and perseverance in public accounting. Journal of Business Ethics, 93 (1): 21–37.
    Weiner, Y. (1982). "Commitment in Organization: A Normative View". Academy of Management Review, 7, 418-428.
    口試委員
  • 屠益民 - 召集委員
  • 黃明新 - 委員
  • 梁慧玫 - 指導教授
  • 口試日期 2011-07-27 繳交日期 2011-08-15

    [回到前頁查詢結果 | 重新搜尋]


    如有任何問題請與論文審查小組聯繫