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姓名 歐陽彥晶(Yen-Ching OuYang) 電子郵件信箱 E-mail 資料不公開
畢業系所 資訊管理學系研究所(Information Management)
畢業學位 博士(Ph.D.) 畢業時期 94學年第2學期
論文名稱(中) 知識管理系統之能力與任務特性之適配性對個人績效影響之研究
論文名稱(英) How KMS Capabilities and Task Characteristics Affect Performance: A Fit-Appropriation Perspective
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    摘要(中) none
    摘要(英) With the increasing use of knowledge management technologies for collaborative work, organizations must recognize how to evaluate individual performance. User evaluations of information systems are frequently used as measures of MIS success, since it is extremely difficult to get objective measures of system performance. When the technology meets the user’s needs and provides features that support the fit of the requirements of the task, positive performance impacts will result. This dissertation takes the special characteristics of the knowledge management system (KMS) and task into a research model and extends the theory of task technology fit with concepts from Fit-Appropriation Model. This dissertation goes on to empirically test the research model by investigating the task and related KMS characteristics. Furthermore, it seeks to understand the task technology fit, which links with KMS use and individual performance. Four hypotheses are developed. Structural equation modeling (SEM) techniques and moderated regressions will be used to provide statistical support indicating that there is a positive relationship between task-technology fit, the use of knowledge management systems and individual performance. The data was collected from 203 KMS users. This dissertation concludes with a discussion of the implications that the results have for future research, and managerial practices are described.
    關鍵字(中)
  • 績效
  • 任務科技適配
  • 知識管理系統
  • 知識管理
  • 關鍵字(英)
  • moderator
  • performance
  • fit-appropriation model
  • task technology fit
  • knowledge management system
  • knowledge management
  • 論文目次 ABSTRACT-----------------------------------------------i
    LIST OF FIGURES----------------------------------------iv
    LIST OF TABLES-----------------------------------------v
    Chapter 1. Introduction--------------------------------1
    1.1 Background of the Problem--------------------------2
    1.2 Research Motivations-------------------------------4
    1.3 Research Questions and Purpose---------------------8
    1.4 Research Process-----------------------------------10
    1.5 Organization of the Dissertation ------------------12
    Chapter 2. Literature Review---------------------------13
    2.1 Basic Concepts of Knowledge Management-------------13
    2.1.1 Hierarchical View of Knowledge ------------------13
    2.1.2 Knowledge/Knowledge Management/KM System---------15
    2.2 KM Frameworks--------------------------------------17
    2.2.1 KM/KMS Capability – Process Perspectives--------19
    2.2.2 Knowledge Management Critical Success Factors----27
    2.2.3 Information Technology for Knowledge Management--31
    2.2.4 Performance Measurement--------------------------35
    2.3 Theoretical Foundation-----------------------------40
    2.3.1 Theory of Task-Technology Fit (TTF)--------------40
    2.3.2 The Fit-Appropriation Model (FAM)----------------46
    2.3.3 Task Characteristics-----------------------------47
    Chapter 3. Research Design and Methodology-------------52
    3.1 Research Model and Hypotheses----------------------52
    3.1.1 The effect of Fit on Performance-----------------53
    3.1.2 Effect of appropriation support on Performance---55
    3.2 Operational Definition and Measurement of Constructs-59
    3.3 Questionnaire Development--------------------------61
    3.4 Survey Administration------------------------------63
    3.5 Methods of Data Analysis---------------------------66
    3.6 Chapter Summary------------------------------------70
    Chapter 4. Analysis and Results------------------------71
    4.1 Measurement Model----------------------------------71
    4.2 Respondent Demographics----------------------------78
    4.3 Structural Model-----------------------------------82
    4.3.1 Main Effect--------------------------------------82
    4.3.2 Moderating Effect--------------------------------84
    5. Conclusion and Discussion---------------------------88
    5.1 Practical and Academic Implications----------------89
    5.2 Limitations----------------------------------------91
    5.3 Directions for Future Research---------------------91
    Reference ----------------------------------------------93
    Appendices---------------------------------------------115
    Appendix A. KMS functions and KM capabilities----------115
    Appendix B. Background Information on the Informants Enterprises--------------------------------------------119
    Appendix C. Survey Questionnaire-----------------------121
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    口試委員
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  • 梁定澎 - 指導教授
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