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博碩士論文 etd-0729102-114133 詳細資訊
Title page for etd-0729102-114133
論文名稱
Title
台灣軟體產業實施CMM之研究
Research on Taiwan's Software Industry and Its adoption of CMM Model
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
111
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2002-06-28
繳交日期
Date of Submission
2002-07-29
關鍵字
Keywords
台灣軟體產業、能力成熟模式
Capability Maturity Model, CMM, TAIWAN SOFTWARE INDUSTRY
統計
Statistics
本論文已被瀏覽 5813 次,被下載 4463
The thesis/dissertation has been browsed 5813 times, has been downloaded 4463 times.
中文摘要
在90年代初,全球軟體市場已經快速成長,甚至超越硬體市場。隨著網際網路和 e-commerce的發展,軟體的需求已逐漸增加。

為了在國際資訊產業的舞台上競爭,台灣軟體產業必需改善其軟體產品的品質。當前最好的選擇是台灣軟體公司完成 Software Engineering Institute’s Capability Maturity Model(SEI-CMM)的認證。

這個研究探討著台灣軟體公司在採用能力成熟模式的障礙可分為三大因素:人力資源,環境和技術。因此,軟體產業必須開始解決並改善品質,接著達到國際的標準。



Abstract
Abstract

Ever since the early 90’s the global software market has been growing at a rapid speed, even faster than that of the hardware market. Along with the development of Internet and e-commerce, the demands for software have been continuously on the rise.
The Taiwan software industry has to improve the quality of its software products in order to compete in the international IT arena. The present best option is for the Taiwanese software firms to achieve the Software Engineering Institute’s Capability Maturity Model certification.
This study shows that the obstacles Taiwanese software firms in adopting Capability Maturity Model can be categorized into three main factors: human resources, environment, and technology. Therefore, the software industry must start solving these issues to improve quality and Subsequently attain international standard.



目次 Table of Contents
Table of Contents
Abstract……………………………………………………………………...…..i
Table of Contents……………………………………………………….............ii
List of Figures………………………………………………………………….vi
List of Tables………………………………………………………….….…...vii
Appendices…………………………………………………………………...viii
Chapter 1 Introduction 1
Background..………………………..………………………………………1
Boundaries and Limitations…………………………………….…………..3
Procedures and Framework..…………………………………..……………4
Structure of this thesis………………………………………….………….10
Chapter 2 Capability Maturity Model 14
Introduction……………………………………………….……………….14
Immaturity vs. Maturity………………………………….…….………….15
The Five Capability Maturity Model Level……………………………….17
CMM Level 1: Initial……………………………………………………...17
CMM Level 2: Repeatable………………………………………………...18
Requirements Management…………………………………………18
Software Project Planning…………………………………………..19
Software Project Tracking and Oversight…………………………...20
Software Subcontract Management…………………………………21
Software Quality Assurance…………………………………………22
Software Configuration Management……………………………….23
CMM Level 3: Defined……………………………………………………24
Organization Process Focus………………………………………….24
Organization Process Definitions……………………………………25
Training Program……………………………………….....................26
Integrated Software Management……………………………………26
Software Product Engineering………………………….....................27
Intergroup Coordination……………………………………………...28
Peer Reviews…………………………………………………………28
CMM Level 4: Managed…………………………………………………..29
Quantitative Process Management…………………………………..29
Software Quality Management……………………………………...30
CMM Level 5: Optimizing………………………………………………...31
Defect Prevention……………………………………………………32
Technology Change Management……………………………………33
Process Change Management………………………………………..34
Conclusion……………………………………………………………........35
Chapter 3 Indian Software Industry 37
History……………………………………………………………………..38
Infrastructure of the Indian Software Industry…………………………….39
Analysis of the Software market [domestic and export]…………………..41
Conclusion…………………………………………………………………48
Chapter 4 Taiwan’s software industry 50
Institute for Information Industry…………………………………………51
Problems faced while introducing the concept of CMM…………………54
Observations on present Taiwan’s Software Industry…………………….59
Chapter 5 Discussion of problems and suggestions 63
The present scenario and challenges faced………………………………..63
Human Resource Factors…………………………………………….63
Technical Factors…………………………………………………….64
Environmental Factors……………………………………………….65
Conclusion…………………………………………………………...68
Suggestions………………………………………………………………..70
Human Resource…………………………………………………….70
Environment………………………………………………………….71
Technology…………………………………………………..............74
References……………………………………………………………………..75
Tables and charts………………………………………………………………79
Appendices……………………………………………………………………87

List Of Figures:
Figure 01: Flowchart of Research Procedures………………………………….9
Figure 02: Structure of this Thesis…………………………………………….13
Figure 03: SEI-CMM Framework…………………………………………….82
Figure 04: History of the Evolution of CMM…………………………………83
Figure 05: Five CMM Levels and their Key Process Area……………………84
Figure 06: Maturity Level, Key Process Areas & Key Practices….…………..85
Figure 07: Graph showing rise of CMM certified firm in India w.r.t. time…...86
Figure 08: Pie chart showing percentage of ISO 9001 certified software firms in Taiwan………………………………………………………….86

List Of Tables:
Table 01: CMM Levels………………………………………………………..16
Table 02: CMM and ISO recognitions among software firms in Taiwan……..79
Table 03: List of High Maturity Organizations……………………………….80
Table 04: Number of Indian Software Company with SEI-CMM Certification…..…81
Table 05: Type of Training Institutes in India…………………………………81

Appendices:
Appendix 01: Letter…………………………………………………………...87
Appendix 02: Letter (Chinese)………………………………………………..88
Appendix 03: Interview with Jack Chu – Chi………………………………...89
Appendix 04: Interview with Steven Liaw – Systex Corporation…………….94
Appendix 05: Interview with the Institute for Information Industry………...103
參考文獻 References
References:
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