博碩士論文 etd-0727105-092631 詳細資訊


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姓名 馬維銘(Wei-ming Ma) 電子郵件信箱 wma@ms12.hinet.net
畢業系所 資訊管理學系研究所(Information Management)
畢業學位 碩士(Master) 畢業時期 93學年第2學期
論文名稱(中) 影響知識再利用因素的架構研究
論文名稱(英) Factors Affecting Knowledge Reuse: A Framework for Study
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    摘要(中) 知識就是力量,是企業創造競爭力最重要的部份。從整個歷史來看,知識獲得和知識再利用永遠是企業成功的鎖鑰。雖然知識管理系統和基礎設施都已就緒且非常有效,但要滿足我們對知識領域的其他需求,我們卻必須摒棄對資訊科技的仰賴。即使再好的電子資料庫,也必需依賴人來輸入資料。目前是將注意力重新轉移到人本身的時候了,由人自己掌控的機制,人的頭腦才是最強而有力且存量浩瀚的資料庫。我們必須培養、指導、鼓勵並且訓練我們的頭腦,才能發揮令人驚訝的個人潛能。
    本研究的主題是探索Markus學者(2001)所提出的知識再利用初期理論,它著重於知識管理系統對知識管理的重要性,而不是創造或使用的個人。本研究著重於個人,並且為未來實證研究發展出一個概念性架構。在這架構中,有七項因數:知識提供者的特性、知識再利用者的特性、中間人扮演的角色、社會臨場感、知識品質、文件品質、和組織因素,全都會影響知識再利用的意願。目前改善知識再利用最明顯的四項人為因素是:1. 知識提供者要能夠將內隱知識以最明顯的方式來表達; 2. 中間人不僅能夠充分瞭解資料來源的重要內容,也會協助將文件的格式最佳化,以適合其他再利用者再利用; 3. 從知識再利用者回饋的程度,和知識提供者與中間人對回饋接受的意願,會隨知識再利用的需求不斷改變而調適。4.社會臨場感會加強再利用者內隱知識的獲得,對知識再利用的意願產生重大的影響。
    摘要(英) Knowledge is power, and in business, an essential part in creating a competitive edge. Throughout history, the acquisition and reuse of knowledge has always been the key to success. Today, the systems and infrastructure for knowledge reuse are in place and very effective, but we must abandon the reliance on technology to answer all our remaining needs in this area. Computer databases are only as good as the individuals who enter the data. It's time to refocus on the human, natures own mechanism, which holds in it, perhaps the most powerful and vast of all database systems, the brain. We must nurture, guide, encourage, and train it to fulfill its own amazing potential.
    The theme of this research is to explore Markus’ (2001) nascent theory of knowledge reuse, which focuses on the greater importance of the system, rather than the individual. This research focuses on the individual, and a conceptual framework is developed for future empirical research. Within this framework, there are seven factors: characteristics of knowledge producers and re-users, the role of human intermediaries, social presence, knowledge quality, document quality, and organization factors all of which affect the intention of knowledge reuse.
    There are four human factors which stand at the forefront of improving knowledge reuse today: 1. The knowledge provider who can express tacit knowledge in the most explicit manner; 2. The intermediary who can not only grasp the importance contained within the source material, but anticipate how best to format it so it will be useful to a wide variety of re-users; 3. The level of feedback from re-user, and the willingness of providers and intermediaries to accept this feedback, and adapt to the ever-changing needs of the re-user; and 4. Social presence enhances the ability to obtain tacit knowledge and has a positive affect for strong intention of reuse.
    關鍵字(中)
  • 知識管理
  • 知識再利用
  • 中間人
  • 知識庫
  • 關鍵字(英)
  • Knowledge management
  • Knowledge reuse
  • repository
  • intermediary
  • 論文目次 Acknowledgements……………………………………………………………………i
    Chinese and English Summary…………………………………………………….….ii
    Abstract…………………………………………………………………………….....iii
    Chinese Abstract……………………………………………………………………...iv
    List of Figures……………………………………………………………………... ..vii
    List of Tables………………………………………………………………………...viii
    1. Introduction…………………………………………………………………………1
    1.1 Background…………………………………………………………………... 3
    1.2 Research Motivation and Objectives………………………………………….3
    1.3 Research Processes and Procedures…………………………………………...4
    1.4 Organization of This Thesis…………………………………………………...5
    2. Literature Review…………………………………………………………………...6
    2.1 Relevant Knowledge Management Concepts………………………………….6
    2.1.1 Data, Information and Knowledge…………………………………...….6
    2.1.2 Tacit Knowledge and Explicit Knowledge………………………………6
    2.1.3 Knowledge Management………………………………………………...8
    2.1.4 The Theory of Knowledge Creation………………………...…………...8
    2.1.5 Knowledge Management Strategy……………………………………...11
    2.1.6 Knowledge Worker……………………………………………………..14
    2.2 The Theory of Knowledge Reuse…………………………………………….17
    2.2.1 Definition of Knowledge Reuse………………………………………..17
    2.2.2 Types of Knowledge Re-user…………………………………………..26
    2.2.3 Knowledge Reuse Process……………………………………………...28
    2.2.4 Knowledge Repository (Organizational Memory System)…………….28
    2.2.5 Cost of Making and Using Good Repository Records…………………31
    2.2.6 Incentive………………………………………………………………..32
    2.2.7 The Role of Intermediaries in Knowledge Documenting and Reuse…..34
    2.3 The Theory of Social Presence……………………………………………….37
    2.3.1 Presence……………………………………………………………...…38
    2.3.2 Social Presence…………………………………………………………38
    2.4 Successful Knowledge Management Practices in Taiwan…………………...41
    2.5 Components for Proposed Case Study Research Designs…………………....42
    3. Clarification of Issues Concerning Knowledge Reuse……………..……………...45
    3.1 Why Knowledge is Re-used? ..........................................................................45
    3.1.1 Limited Resources……………………………………………….……..45
    3.1.2 Leverage Created Knowledge for Corporation’s Competitive
    Advantage………………………………………………….…………46
    3.2 What Are The Issues of Knowledge Reuse? ...................................................47
    3.2.1 Information Overload…………………………………………………..47
    3.2.2 Different Requirements of Knowledge Re-users……………………....48
    3.2.3 Knowledge Re-user May be Unaware of Knowledge Sources………...49
    3.2.4 Issues of Motivation and Reward Related to the Knowledge Reuse…...50
    3.2.5 Overemphasis on Explicit Knowledge…………………………………51
    3.2.6 Neglected Role of Human Intermediaries……………………………...52
    3.3 Where Are the Knowledge Reuse Issues Generated? ………....…………….52
    3.4 Who? The Roles of Knowledge Reuse ………………………………………53
    3.4.1 The Roles of Knowledge Reuse……………………………………......54
    3.4.2 Different Motivations of Knowledge Reuse………………….….……..55
    3.5 When Do Issues Have The Greatest Effect on Knowledge Reuse? …….…...56
    3.6 Major Factors Affecting the Issues of Knowledge Reuse. …….…………….57
    3.6.1 Characteristics of Knowledge Providers…………………………….…57
    3.6.2 Characteristics of Knowledge Providers Re-users……………..………58
    3.6.3 Document Quality…………………..……………………...…………..58
    3.6.4 Knowledge Quality………………………………...…………………..58
    3.6.5 The Roles of Human Intermediaries…………………………………...60
    3.6.6 Organizational Factors…………………………………………………60
    3.6.7 Social Presence…..…………………………………………………….61
    4. Framework and Propositions………..…………………………………………….62
    4.1 Conceptual Framework ……………………………………………………...62
    4.2 Propositions ………………………………………………………………….65
    5. Recommendations for Further Research ………………………...………….…….72
    5.1 Conclusions and Managerial Implications …………………………………..72
    5.2 Contributions ………………………………………………………………...78
    5.3 Limitations …………………………………………………………………..79
    5.4 Recommendations ………………………………………………………...…79
    References …………………………………………………………………………...80
    Appendix A. Operational Definitions of Research Factors and Measurements……...97
    A.1 Characteristics of Knowledge Providers…………………………...…….97
    A.2 Characteristics of Knowledge Re-users……………………………..…...97
    A.3 The Roles of the Human Intermediaries…………….……………..…….99
    A.4 Organizational Factors……………………………………………...……99
    A.5 Document Quality………………..………………………………..……..99
    A.6 Knowledge Quality………………………………………………….….100
    A.7 Social Presence……………………………………………………..…..100
    A.8 Knowledge Reuse………………………………………………….....…101
    A.9 Hypothesis…………………………………………………………...….105
    Appendix B. Questionnaire for Knowledge Reuse…………….………………….. 106
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