博碩士論文 etd-0727104-142112 詳細資訊


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姓名 陳燈能(Deng-neng Chen) 電子郵件信箱 dnchen@mis.nsysu.edu.tw
畢業系所 資訊管理學系研究所(Information Management)
畢業學位 博士(Ph.D.) 畢業時期 92學年第2學期
論文名稱(中) 知識生態理論的建構與實證
論文名稱(英) Knowledge Ecology: Theory Construction and Validation
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    摘要(中) 隨著知識資產成為組織競爭力的最重要來源,知識管理也已經成為管理科學最重要的研究議題之一,建構於不同理論基礎的知識管理模式紛紛被提出來。在本研究中,我們提出以生態學的理論觀點來分析組織知識管理的問題。生態學可以視為巨觀的生物學,它以宏觀、動態的角度去思考生態系統內的問題,因為其理論的嚴謹性,也常常被其他的領域所引用。
    本研究首先分析、整理生態學理論觀點,並從中建立了生態理論模型—DICE模式,用以解釋族群在生態系統內的生態關係。DICE模式主要定義了四個階段的生態關係,分別是分佈(Distribution)、互動(Interaction)、競爭(Competition)、演化(Evolution)。其次,我們將組織視為一個知識生態系統,組織的不同知識能力則是生態系統內的知識族群,在組織內保持一種動態的平衡關係。我們並將DICE模式應用到組織的知識生態環境之中,組織內的知識管理問題則被定義成知識分佈、知識互動、知識競爭、知識演化四個生態構面,進而觀察以這四個知識生態構面對於組織的知識管理績效之間的影響關係。
    為了驗證知識生態的理論,本研究首先進行了個案研究,探索個案公司中知識管理的推動現況,以實地的資料來詮釋知識生態的各個研究構面,並以個案研究的結果來修訂知識生態研究構面的操作型定義。其次,我們以問卷調查研究,對知識生態與組織知識管理績效之間的關係進行驗證。結果發現,知識管理資訊系統的應用會影響組織的知識生態發展,並進而影響到組織的知識管理推動績效。藉由生態學的理論基礎,本研究建立了組織的知識生態模型,提出生態觀點的創新模型來探索組織內知識管理的問題。我們期望能夠在學術研究上建立創新的知識管理研究架構,做為後續知識管理研究的參考,並為企業經營提供更為有效的知識管理策略建議。
    摘要(英) Research in knowledge management has gained much attention in recent years. In the past, the process view that focuses on the creation, organization, sharing, and application of explicit and tacit knowledge has dominated knowledge management research. In this study, we propose an alternative view that examines the dynamic relationships of knowledge from an ecological perspective. The DICE model developed from relevant ecological concepts is proposed. The model consists of four major dimensions in measuring the status of organizational knowledge management: knowledge distribution, interaction, competition and evolution. These four elements interact with each other and evolve over time to form a knowledge ecology in an organization.
    The DICE model is supported by a qualitative case study in this research. Evidence collected through interviews in a large semi-conductor packaging company indicate the existence of these dimensions. A quantitative survey was then conducted to examine the relationships between these knowledge ecology constructs and organizational performance. The results show that different knowledge ecology do affect knowledge management performance. Therefore, the DICE model can be used to measure the knowledge ecology of an organization and managers can use the model to assess their knowledge ecology and make improvement in order to enhance organizational performance.
    關鍵字(中)
  • 知識生態
  • 知識管理
  • 知識管理績效
  • 組織績效
  • 關鍵字(英)
  • organizational performance
  • knowledge management performance
  • Knowledge management
  • knowledge ecology
  • 論文目次 第一章、導論 1
     第一節、研究背景與動機 1
     第二節、研究目的 4
     第三節、研究流程 5
     第四節、論文架構 7
    第二章、文獻探討 8
     第一節、知識管理研究的發展 8
     第二節、生態學的發展 17
     第三節、DICE模式 19
     第四節、生態理論在管理研究上的應用 25
    第三章、知識生態模型 31
     第一節、知識生態的定義 31
     第二節、知識生態的研究構面 38
    第四章、知識生態的個案分析 46
     第一節、個案研究策略 46
     第二節、個案公司簡介 49
     第三節、個案的知識生態分析 55
    第五章、知識生態與績效之關係 68
     第一節、研究架構與假說 68
     第二節、變數操作型定義及問卷設計 76
     第三節、資料收集方法 86
    第六章、資料分析 87
     第一節、資料蒐集結果 87
     第二節、研究假說之驗證 97
     第三節、DICE循環檢定 114
    第七章、結論與建議 116
     第一節、研究結論 116
     第二節、研究貢獻 119
     第三節、研究限制與未來研究方向 121
    參考文獻 123
    附錄一、研究問卷 132
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    口試委員
  • 陳鴻基 - 召集委員
  • 林東清 - 委員
  • 林清河 - 委員
  • 賴香菊 - 委員
  • 鄭炳強 - 委員
  • 梁定澎 - 指導教授
  • 口試日期 2004-07-19 繳交日期 2004-07-27

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