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博碩士論文 etd-0716109-115736 詳細資訊
Title page for etd-0716109-115736
論文名稱
Title
企業資源整合系統對製造業生產績效的影響---以某跨國塑膠製造公司導入SAP R/3為例
Effects of Enterprise Resource Planning (ERP) Systems Adoption on Production Performance in Manufacturing Industry-- using A Multinational Plastic Manufacturing Company Implemented SAP R/3as an Example
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
100
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2009-07-03
繳交日期
Date of Submission
2009-07-16
關鍵字
Keywords
企業資源整合系統、企業資源整合系統的影響、生產績效
production performance, ERP systems, ERP effects
統計
Statistics
本論文已被瀏覽 5874 次,被下載 2637
The thesis/dissertation has been browsed 5874 times, has been downloaded 2637 times.
中文摘要
在現今激烈競爭的市場中,企業資源整合系統被視為是提昇企業競爭力的有效工具。許多研究指出企業資源整合系統可以提供企業最佳營運流程並提高生產力,然而也有許\多實證研究的發現與此論證大相徑庭。本研究的目的在探討企業資源整合系統對生產績效的影響層面,並試圖找尋讓企業能有效運用企業資源整合系統的管理方法。根據實證結果,本研究發現企業資源整合系統與生產績效有正面的關聯性,它能有效提昇生產速度稼動率、設備綜合效率、品質及訂單達成率。在導入企業資源整合系統後如果能透過管理層面、資訊層面及認知層面的整合,並建構一套奬罰分明機制與高執行力的文化環境將能使企業資源整合系統的功效提高,並進而有效提昇生產績效。
Abstract
Enterprise Resource Planning (ERP) systems have been viewed as a competitive strategic tool to capture firm’s competitiveness in today’s fierce marketplace. Many studies found that ERP systems are beneficial in providing support for best business practices and in enabling firm’s productivity, whereas numerous empirical researches have failed to identify tangible benefits associated with ERP investment, neither in productivity nor other performance measurements. The objective of this study is to explore the ERP effects on production performance and identify the factors that facilitate the firm to optimize the ERP investment. The results indicate that ERP implementation has positive influence on production performance (including improvement of operation ratio, overall equipment effectiveness, quality ratio and order fulfillment). The causes for the improvement of production performance mainly lie upon the enactment of ERP systems through information, managerial, and cognitive integration. Constructing a clear rewarding mechanism and strong discipline of execution culture will help the company to optimize the ERP investment that lead to the improvement of production performance.
目次 Table of Contents
1. Introduction 1
1.1 Research Background and Motivation 1
1.2 Research Objectives and Question 3
1.3 Research Process and Thesis Structure 4
2. Literature Review 6
2.1 Concept and evolution of ERP 6
2.1.1 Introduction of SAP R/3 7
2.2 Effect of ERP Implementation on Production Performance 10
2.2.1ERP Effects on Productivity 10
2.2.2ERP Effects on Efficiency 11
2.3Production Performance Management 12
2.3.1 Production Management 12
2.3.2Performance Management 14
3. Theoretical Framework 16
3.1 ERP systems Integration 16
3.2 Measurement of Production Performance 17
3.3 Research model of ERP and Production Performance 21
4. Research Design and Methodology 22
4.1 Research Procedure 22
4.2 Case Study 22
4.3 Data Collection 24
4.3.1 Quantitative Data 24
4.3.2 Qualitative Data 25
4.3.2.1 Questionnaire Design 27
4.3.2.2 Interview Design 29
5. Background of Case Study 31
5.1. Overview of Plastics Industry 31
5.2 Company Background and its environment 33
5.2.1 Reasons for Abolishing the Old ERP systems 34
5.2.2 Reasons for implementation SAP R/3 systems 34
5.2.3 Objective of implementing new ERP implementation 35
5.3 Manufacturing Process 35
6. Data Analysis 37
6.1 Quantitative Results 37
6.1.1 Performance of Productivity 37
6.1.2 Performance of Production Efficiency 41
6.1.3. Summary of Findings 42
6.2 Qualitative Result 43
6.2.1 Questionnaire Result 43
6.2.1.1 Demographics 43
6.2.1.2 Statistics Analysis 44
6.2.2 Interview Result 51
6.2.2.1 Demographics 51
6.2.2.2 Findings of Interview 52
6.2. 3 Summary of findings 57
7. Conclusion 60
7.1 Contribution 60
7.2 Managerial Implication 61
8. Limitation and Future Research Directions 62
8.1 Limitations 62
8.2 Future Research Directions 62
Reference 64
Appendix A Questionnaire 70
Appendix B Interview 73
Appendix C Connection of SAP functional module 90
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