在目前網路經濟蓬勃發展的時代，企業資源規劃（Enterprise Resource Planning, ERP）系統已經被認為是企業降低營運成本、加強競爭力，並提昇企業組織效能的最佳方法。ERP系統是個很昂貴、龐大且複雜的套裝軟體，並且以內建的"最佳企業模式"(Best Practice)配合局部的調整與組合，以期能適用於各種行業與企業之運作。因此，ERP系統具有高投資、高複雜度、高失敗風險的特性，所以因 "不適用(Misfits)"而失敗是企業導入ERP系統一直存在的重要問題。因此，如何選擇適合各企業的ERP系統已成為系統導入成功的首要關鍵因素。

本研究有系統的先從文獻中整理與ERP相關之評估準則，進而參考ERP系統之環境與特性以發展出ERP系統評估準則初稿，接著對ERP系統之顧問、廠商、使用者與管理者等進行訪談以增刪及修改準則初稿，藉以確保評估準則之完整性及決定各準則之權重，並藉由一實際案例，採用ELECTRE I作為評估的工具，評選出合適之ERP系統。

本研究成果不但對深入了解ERP系統之評估有很大的幫助，更對即將導入ERP系統之企業提供一個具體的選擇指南。

In this e-commerce era, Enterprise Resource Planning (ERP) has been viewed as the entering cost for conducting the business and establishing contact with others. ERP system is very expensive and enormous complex package software, and applies the best business practice with partial adjustment and integration to suit for the operation of different enterprises. But due to the characteristics of high investement, high complexity and high risk of failure of ERP systems, misfits have been one of important issues for the implementation of ERP systems. Therefore, the selection of an appropriate ERP system has become the key factor leading to the eventual success of an ERP system implementation. And we select an appropriate ERP system by studing a case that uses ELECTRE I as evaluating tool.

This paper first identifies a set of evaluating criteria based on the extensive literature review and the considerat5ion of the environment and characteristics of ERP systems. Once the list was generated, an iterative process of personal interview with the consultant, suppliers, users and managers was conducted to modify the evaluating criteria in order to insure the integrity of it. The result of this study is not only can contribute to the understanding of the functionalities of an ERP system, but also can provide a practical guideline for the selection of an ERP system.

致謝辭 1
論文提要 2
中文摘要 3
ABSTRACT 4
目錄 5
圖目錄 8
表目錄 9
第一章 緒論 11
第一節 研究背景 11
第二節 研究動機 13
第三節 研究目的 15
第四節 研究限制 16
第五節 研究步驟與流程 17
第六節 論文架構 19
第二章 文獻探討 21
第一節 ERP系統的定義與功能 21
一、ERP的定義 21
二、ERP的基本功能 23
第二節 ERP系統之演進 25
一、MRP 25
二、MRP II 26
三、ERP 26
第三節 ERP選擇的架構 30
第三章 研究方法與步驟 35
第一節 研究方法 35
第二節 問卷的設計 37
一、ERP軟體供應商 38
二、ERP系統產品 39
第三節 問卷發放與回收 43
第四章 資料分析 45
第一節 權重計算 45
一、ERP供應商 45
二、產品的功能 49
三、產品的技術 51
第二節 ELECTRE I多準則決策方法與應用 55
第三節 個案研究 58
第五章 結論 78
第一節 研究結論 78
第二節 成果與貢獻 80
第三節 未來研究方向 81
參考文獻 82
一、中文部分 82
二、英文部分 83
附錄 87

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