Responsive image
博碩士論文 etd-0702119-132454 詳細資訊
Title page for etd-0702119-132454
論文名稱
Title
解構職場中的情緒勒索:策略釐清、不同來源量表發展及影響機制之檢視
Deconstructing Emotional Blackmail in the Workplace: Strategy Clarification, Development of Different Source Scales and Review Impact Mechanisms
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
60
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2019-07-10
繳交日期
Date of Submission
2019-08-02
關鍵字
Keywords
員工順從行為、愧疚感、害怕情緒、責任感、職場情緒勒索
guilt, employee compliance, obligation, fear, workplace emotional blackmail
統計
Statistics
本論文已被瀏覽 5836 次,被下載 287
The thesis/dissertation has been browsed 5836 times, has been downloaded 287 times.
中文摘要
近年來,「情緒勒索」此概念雖廣受關注,但過往研究多探討情緒勒索在家庭和伴侶關係之間的影響,而少有學者深入研究職場情緒勒索的內涵與影響效果。本研究為了清楚掌握職場情緒勒索的策略內涵與影響歷程,以兩個階段性的研究加以釐清。
在研究一,本研究共向80位實務工作者共收集136則來自不同來源的職場情緒勒索事例,並據此發展出主管/同事/顧客的情緒勒索量表。在研究二,則分別以兩組獨立樣本 (各150和180名全職員工),進行量表信效度驗證。
研究結果顯示,本研究所發展之職場情緒勒索量表和其他相似概念(情緒操弄、主管不當督導、同事/顧客不當對待)皆具有區別效度、且更能預測員工害怕、責任感或愧疚感的情緒、以及順服不合理的要求。因此,本研究所設計之職場情緒勒索量表除了可準確衡量職場情緒勒索內涵外,更可做為實務界因應職場情緒勒索,提供教育訓練之參考。
Abstract
In recent years, although the concept of "Emotional Blackmail" has raised much attention, few scholars have deeply explored the connotation and influence of emotional blackmail in the workplace. In order to clearly grasp the strategic connotation and impact mechanisms of workplace emotional blackmail, this study clarifies it with two stages of research.
In study 1, a total of 136 workplace emotional blackmail cases from different sources were collected from 80 participants, and a total of 16 emotional blackmail strategies in 2 categories were summarized. Based on this, the supervisor/colleague/customer emotional blackmail scale was developed. In Study 2, two separate samples (150 and 180 full-time employees each) were used to verify the reliability and validity of the workplace emotional blackmail scale.
This study found that the workplace emotional blackmail scale and other similar concepts (Emotional Manipulation, Abusive Supervision, Coworker/Customer Mistreatment) discriminant validity, and can predict employee fear, obligation, and guilt more precisely. Therefore, the scale developed by this research not only can accurately measure the emotional blackmail of the workplace also can be used as a reference for employee training in response to the emotional blackmail in the workplace.
目次 Table of Contents
目錄
論文審定書 i
摘 要 ii
Abstract iii
第一章 緒論 1
第一節 研究動機 1
第二章 文獻探討 5
第一節 情緒勒索的內涵及構念定義釐清 5
第三章 研究一之研究方法與結果 11
第一節 研究架構 11
第二節研究一施測與程序 12
第二節 研究一之結果 19
第四章 研究二之研究方法與結果 23
第一節 研究二之研究方法 23
第二節 樣本一分析結果 26
第三節 樣本二分析結果 34
第五章 結論與建議 42
第一節 研究結論 42
參考文獻 47
參考文獻 References
周慕姿(2017)。情緒勒索―那些在伴侶、親子、職場間,最讓人窒息的相處。
台北:寶瓶。
林姵君(2015)。職場同事情緒勒索之情境與反應──以社會新鮮人為例(未
出版之碩士論文)。國立中正大學企業管理研究所,嘉義縣。
林奇伯(2016)。職場「宮鬥」就在身邊?上班族最難掌握的人際關係。Cheers
雜誌190期,取自https://www.nownews.com/news/20160720/2175777。
陳怡伶、劉仲矩、方國榮(2005)。職場情緒勒索來源內容分析之研究。東吳
經濟商學學報,(51),157-180。
陳映羽、王嘉伶(2017)。職場之情緒勒索對第一線員工服務破壞行為之影響。
北商學報,32,45-71。
劉仲矩(2006)。業務員知覺顧客情緒勒索內容分析之研究。中華管理評論-國際
學報。9(4),(4)1-(4)15。
劉仲矩(2012)。職場工讀負面人際互動知覺類型之研究。新竹教育大學教育學
報。29(2),65-91。
劉仲矩(2012)。顧客知覺員工服務破壞行為之研究:情緒勒索觀點。美容科技
學刊,9(2),5-23。
劉仲矩、周玉涵(2016)。公部門人員情緒勒索認知、工作壓力與離職傾向關聯
之研究。人力資源管理學報,16(1),43-68。
劉仲矩、莊心宜(2016)。消費者情緒勒索知覺與購買意願關聯之研究-以自尊為
干擾變數探討。行銷評論,13(2),185-215。
簡巧珊(2015)。奧客情緒勒索之探索性研究(未出版之碩士論文)。國立中正大
學企業管理研究所,嘉義縣。
盧佩妤、姜定宇(2019)。主管的情緒勒索?一項主管對部屬情感影響策略的概
念發展,2019年臺灣工商心理學學會年會暨國際學術研討會,國立台灣大
學,台北。
Austin, E. J., Farrelly, D., Black, C., & Moore, H. (2007). Emotional intelligence,
Machiavellianism and emotional manipulation: Does EI have a dark side?
Personality and Individual Differences, 43(1), 179-189.
Broeck, A. V., Baillien, E., & Witte, H. D. (2011). Workplace bullying: A perspective
from the Job Demands-Resources model. SA Journal of Industrial
Psychology,37(2).
Chen, S. (2009). Types of Customer Emotional Blackmail Perceived by Frontline
Service Employees. Social Behavior And Personality: An International
Journal, 37(7), 895-903.
Chen, S. (2010). Relations of Machiavellianism with emotional blackmail orientation
of salespeople. Procedia - Social And Behavioral Sciences, 5, 294-298.
Einarsen, S., Hoel, H., & Notelaers, G. (2009). Measuring exposure to bullying and
harassment at work: Validity, factor structure and psychometric properties of the
Negative Acts Questionnaire-Revised. Work & Stress, 23(1), 24-44.
Forward, S. (1997). Emotional blackmail. NY: HaperCollins Publishers Inc.
Hyde, J., & Grieve, R. (2014). Able and willing: Refining the measurement of
emotional manipulation. Personality and Individual Differences, 64, 131-134.
Hyde, J., & Grieve, R. (2018). The dark side of emotion at work: Emotional
manipulation in everyday and work place contexts. Personality and Individual
Differences, 129, 108-113.
Heinrich, L.M., and Gullone, E. (2006), ‘The Clinical Significance of Loneliness: A
Literature Review, Clinical Psychology Review, 26, 695–718.
Keller, S. (2016). Moral Blackmail and the Family. Journal of Moral Philosophy,
13(6), 699-719.
Koopmann, J., Wang, M., Liu, Y., & Song, Y. (2015). Customer Mistreatment: A
Review of Conceptualizations and a Multilevel Theoretical Model. Research in
Occupational Stress and Well-being Mistreatment in Organizations, 33-79.
Leary, M.R. (1990), ‘Responses to Social Exclusion: Social Anxiety, Jealousy,
Loneliness, Depression, and Low Self-Esteem, Journal of Social and Clinical
Psychology, 9, 221–229.
Loraleigh, K. (1997) Emotional Abuse in the Workplace, Journal of
Emotional Abuse, 1:1, 85-117.
Leung, A. S. (2005). Emotional Intelligence or Emotional Blackmail. International
Journal of Cross Cultural Management, 5(2), 181-196.
Liu, C. (2010). The relationship between employees’ perception of emotional
blackmail and their well-being. Procedia - Social and Behavioral Sciences, 5,
299-303.
Lam, L. W., & Lau, D. C. (2012). Feeling lonely at work: Investigating the
consequences of unsatisfactory workplace relationships. The International
Journal of Human Resource Management, 23(20), 4265-4282.
Leymann, H. (1996). The content and development of mobbing at work. European
Journal of Work and Organizational Psychology, 5(2), 165-184.
Mackey, J. D., Frieder, R. E., Brees, J. R., & Martinko, M. J. (2015). Abusive
Supervision: A Meta-Analysis and Empirical Review. Journal of Management,
43(6), 1940-1965.
Maslach, C., & Jackson, S. E. (1981). The measurement of experienced burnout.
Journal of Organizational Behavior, 2(2), 99-113.
Matelski, M. H., & Hogg, M. A. (2015). Group Processes, Social Psychology of.
International Encyclopedia of the Social & Behavioral Sciences, 422-427.
Schwab, D. P., & Trevor, C. O. (2017). Research methods for organizational studies.
London: Routledge.
Spencer, S., & Rupp, D. E. (2009). Angry, guilty, and conflicted: Injustice toward
coworkers heightens emotional labor through cognitive and emotional
mechanisms. Journal of Applied Psychology, 94(2), 429-444.
Tepper, B. J., Moss, S. E., & Duffy, M. K. (2011). Predictors of Abusive Supervision:
Supervisor Perceptions of Deep-Level Dissimilarity, Relationship Conflict, and
Subordinate Performance. Academy of Management Journal, 54(2), 279-294.
Venkataramani, V., Labianca, G. ., & Grosser, T. (2013). Positive and negative
workplace relationships, social satisfaction, and organizational attachment.
Journal of Applied Psychology, 98(6), 1028-1039.
Vuori, N., Vuori, T. O., & Huy, Q. N. (2017). Emotional practices: How masking
negative emotions impacts the post-acquisition integration process. Strategic
Management Journal, 39(3), 859-893.
Wang, M., Liao, H., Zhan, Y., & Shi, J. (2011). Daily Customer Mistreatment and
Employee Sabotage Against Customers:Examining Emotion and Resource
Perspectives. Academy of Management Journal, 54(2), 312-334.
電子全文 Fulltext
本電子全文僅授權使用者為學術研究之目的,進行個人非營利性質之檢索、閱讀、列印。請遵守中華民國著作權法之相關規定,切勿任意重製、散佈、改作、轉貼、播送,以免觸法。
論文使用權限 Thesis access permission:自定論文開放時間 user define
開放時間 Available:
校內 Campus: 已公開 available
校外 Off-campus: 已公開 available


紙本論文 Printed copies
紙本論文的公開資訊在102學年度以後相對較為完整。如果需要查詢101學年度以前的紙本論文公開資訊,請聯繫圖資處紙本論文服務櫃台。如有不便之處敬請見諒。
開放時間 available 永不公開 not available

QR Code