近年來，人們對文字探勘的分析充滿熱忱。文字探勘的分析範圍包括文檔， 電郵、網頁，系統記錄檔，用戶生成的各種文字內容，這是一個有大量資料的分析 領域，人們可以在其中得知一些潛在的資訊。文字探勘是各界共同創造的一種技術， 它可以快速理解客戶的需求和吸引客戶。本研究設計和實現一個文字探勘工作流 程系統(TMWS)，該系統可讓使用者逐步的創建任務、平行視覺化文字探勘任務、 驗證工作流程和校驗工作流程的資料。為了有效驗證和得知清晰的語意，我們提出 一個專屬文字探勘的流程模型，並描述如何基於這模式實現系統原型。最後，我們 將展示如何透過我們提出的文字探勘工作流程系統快速構建一個社群監控平台。

Recent years have seen an enthusiasm on analyzing textual data, which ranges from documents, emails, web pages, to user generated content. This is an analysis domain with a large amount of data, and people can learn some potential information. Text mining is an enabling technology for value co-creation activities as it allows for quickly understanding and engaging customers. In this thesis, we report our experience in constructing a text mining workflow system (TMWS), which allows for incrementally and prototypically creating tasks, visually threading task mining tasks into a workflow, and validating and verifying the workflow. To provide clear semantics and enable validation, we propose a text-mining specific process model and describe how to implement a system prototype based on it. We show how we can quickly build such a system using our proposed text mining workflow system.

論文審訂書 ....................................................................................................................... i
摘 要 .............................................................................................................................. ii
ABSTRACT ................................................................................................................... iii
CHAPTER 1 - INTRODUCTION ................................................................................ 1
CHAPTER 2 - RELATED WORK ............................................................................... 6
2.1 Scientific Workflow...................................................................................... 6
2.2 Data Analytics Workflow ............................................................................. 8
2.3 Workflow for Text Mining.......................................................................... 10
CHAPTER 3 - TEXT MINING PROCESS MODEL DESIGN ............................... 12
3.1 A Process Model for Text Mining .............................................................. 12
3.2 Text Mining Tasks ...................................................................................... 19
CHAPTER 4 - PROTOTYPE DEVELOPMENT ..................................................... 27
4.1 Architecture of the TM Workflow System Prototype................................. 27
4.2 TM Workflow Designer.............................................................................. 28
4.3 TM Workflow Engine................................................................................. 30
4.4 TM Task Executor ...................................................................................... 31
4.5 TM Data Verification .................................................................................. 32
4.6 TM Workflow Validation ............................................................................ 33
CHAPTER 5 - A CASE STUDY: THE CONSTRUCTION OF SOCIAL LISTENING SYSTEM ................................................................................................ 35
CHAPTER 6 - CONCLUSION ................................................................................... 39
CHAPTER 7 - REFERENCE...................................................................................... 41

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