管理才能發展(management development)，是針對企業內各級主管及具管理潛力之非主管人員實施之長期培育發展計畫，其目的在使個人獲得自我成長並提高組織績效。本研究以個案公司為例，採功能法(functional approach)之觀點，應用能力模式(competency model)之概念，並藉由工作分析、問卷調查及深入訪談之方式，進行個案公司之管理才能發展需求研究。首先，瞭解主管人員之重要管理活動，接著找出完成這些管理活動所需之重要能力，並配合個案公司升遷制度，提出各級主管在升遷過程中應循序加強培養之能力。研究結果顯示，高階研修所針對之主要能力為計畫組織；中階研修是分析與計畫組織；基層研修則是口語溝通協調、計畫組織、領導統御、監督控制與分析等。此成果除可供公司人員升遷時，其能力考量或訓練之依據外，亦對公司管理人員長期之管理才能發展提供具體的方針。

Management development is a long term project set for the employees who are managers or have great potential to be managers in an organization. The purpose of it is to improve employee’s ability and organization’s performance.
Taking the functional approach on which the competency model method was based, this study utilized job analysis, structured interview, and survey to explore the needs of management development for a steel company. Manager’s major managerial activities were investigated first followed by identifying the abilities needed to accomplish each of the activities. Accordingly, this study proposed the required training in conjunction with the promotion path. The results indicated that the crucial management competencies needed to be developed for the (1) top level managers was planning, (2) middle level managers were analysis and planning, and (3) operational level managers were oral communication, coordination, planning, leadership, control, and analysis. The findings of this study not only provide an empirical basis on which promotion decisions could be made in identifying whether the candidates possess the required management competencies, but also provide a practical guideline for the organization’s training needs of management development.

第一章 緒論 1
第一節 研究動機及目的 1
第二節 研究範圍與限制 3
第三節 章節介紹 4
第二章 文獻探討 6
第一節 管理者的角色與職務 6
第二節 管理才能發展之意義、目的及對象 10
第三節 管理者應具備之才能 14
第四節 管理才能發展需求之認定及評量方法 18
第三章 個案公司介紹 33
第一節 個案公司概況介紹 33
第二節 個案公司組織圖及人力結構分析 33
第三節 個案公司升遷制度及規定 37
第四節 個案公司教育訓練制度概況 40
第五節 公司未來發展策略 42
第四章 研究設計 44
第一節 研究架構及研究對象 44
第二節 研究步驟 46
第五章 實證結果 58
第一節 重要管理活動之統計結果說明 58
第二節 從事管理活動所需能力之統計結果說明 63
第六章 結論與建議 72
第一節 建議課程及應發展之能力 72
第二節 結論與建議 79
參考文獻 82
附錄: 本研究之問卷 89

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