論文使用權限 Thesis access permission:自定論文開放時間(其他) user define other
開放時間 Available:
校內 Campus:開放下載的時間 available 2030-08-27
校外 Off-campus:開放下載的時間 available 2030-08-27
論文名稱 Title |
強顏歡笑所以借酒澆愁?探討員工每日表層演出與下班後飲酒行為的影響歷程及社交主導性的干擾效果 Drinking for My Faking: Examining the Coping Process linking Daily Surface Acting to Alcohol Use after Work and the Moderating Role of Trait Dominance |
||
系所名稱 Department |
|||
畢業學年期 Year, semester |
語文別 Language |
||
學位類別 Degree |
頁數 Number of pages |
61 |
|
研究生 Author |
|||
指導教授 Advisor |
|||
召集委員 Convenor |
|||
口試委員 Advisory Committee |
|||
口試日期 Date of Exam |
2020-07-21 |
繳交日期 Date of Submission |
2020-08-27 |
關鍵字 Keywords |
知覺不真誠、表層演出、負向情緒、因應型飲酒動機、社交主導性、飲酒行為 coping motive for drinking, trait dominance, negative emotions, alcohol use, perceived inauthenticity, surface acting |
||
統計 Statistics |
本論文已被瀏覽 5855 次,被下載 0 次 The thesis/dissertation has been browsed 5855 times, has been downloaded 0 times. |
中文摘要 |
本研究以情緒勞動中的表層演出為主軸,檢視員工的每日表層演出是否會透過知覺不真誠/負向情緒、因應型飲酒動機,進而影響其下班後的飲酒量及問題飲酒。此外,本研究亦探討社交主導性特質對員工每日表層演出與知覺不真誠/負向情緒的干擾效果。 本研究採用經驗抽樣法,以來自不同產業、工作中與顧客頻繁接觸的173位員工為樣本,進行連續十個工作日、每日兩次的資料收集,共計1482筆有效樣本,以多層次路徑分析進行假設檢定。在控制了性別、現職工作年資、深層演出、自我耗損及自我控制能力後,本研究發現,員工每日表層演出會分別正向影響其知覺不真誠及負向情緒;其次,員工每日表層演出會分別透過知覺不真誠/負向情緒、因應型飲酒動機,進而提升其下班後的飲酒量/問題飲酒;此外,當員工具有高度的社交主導性時,會削弱每日表層演出與知覺不真誠/負向情緒之正向關係,並且減弱每日表層演出透過知覺不真誠/負向情緒、因應型飲酒動機對下班後飲酒量/問題飲酒的間接效果。 根據研究結果,本研究提出以下具體實務管理意涵:(一)善用人才甄選工具,針對特定職務挑選高社交主導性特質員工;(二)透過協助方案或訓練課程以降低員工從事表層演出的頻率;(三)鼓勵員工在下班後透過休閒活動紓壓而非飲酒。 |
Abstract |
The main objective of this study is to examine whether daily surface acting influences alcohol use after work via increased perceived inauthenticity / negative emotions and coping motive for drinking. In addition, the present study also examines the potential buffering role of trait dominance. To test the proposed theoretical model, this study applied the experience sampling method by collecting data from 173 employees who worked in various occupations / industries as samples, and conducted daily surveys across 10 working days. The final matched daily responses are 1482. The proposed hypotheses were tested by the multilevel path analysis. After controlling for the effects of gender, current job tenure, deep acting, ego depletion and self-control ability, daily surface acting is positively associated with perceived inauthenticity and negative emotions. In addition, the effect of daily surface acting on after-work alcohol consumption and problem drinking was mediated by perceived inauthenticity / negative emotions and coping motive for drinking. Moreover, high trait dominance buffered the effects of daily surface acting on perceived inauthenticity / negative emotions; high trait dominance also weakened the indirect effect between daily surface acting and after-work alcohol consumption / problem drinking through perceived inauthenticity / negative emotions and coping motive for drinking. Theoretical, practical implications and limitation of this study are discussed, and directions for future research are also proposed. |
目次 Table of Contents |
論文審定書 i 中文摘要 ii 英文摘要 iii 目錄 iv 圖次 v 表次 vi 第一章 緒論 1 第二章 文獻探討與假設推導 7 第一節 每日表層演出與下班後飲酒行為之關係:知覺不真誠/負向情緒與因應型飲酒動機的中介效果 7 第二節 每日表層演出與下班後飲酒行為之關係:社交主導性的干擾式中介效果 10 第三章 研究方法 13 第一節 研究樣本與施測程序 13 第二節 研究工具 14 第三節 控制變數與共同方法偏誤處理 16 第四節 資料分析方法 17 第四章 研究結果 19 第一節 描述統計與相關係數矩陣 19 第二節 驗證性因素分析 20 第三節 假設檢定 21 第五章 討論與建議 27 第一節 研究發現與理論意涵 27 第二節 管理意涵 29 第三節 研究限制與未來研究建議 30 參考文獻 32 附錄 44 |
參考文獻 References |
一、中文部份 中華民國統計資訊網 (2020)。民國108年人力資源調查提要分析。取自 https://www.stat.gov.tw/public/Attachment/0330115018SQKVQ4S8.pdf 吳明隆 (2006)。結構方程模式-SIMPLIS的應用。臺北市:五南。 紀乃文、葉思妤 (2017)。每日偽裝情緒的負面效應:探討服務人員每日表層演出對其職家衝突與身心健康的影響以及員工協助方案的緩衝效果。組織與管理,10,91-129。 彭台光、高月慈、林鉦棽 (2006)。管理研究中的共同方法變異:問題本質、影響、測試和補救。管理學報,23,77-98。 黃俊英 (2000)。多變量分析。臺北市:華泰。 行政院主計總處 (2020)。國民所得統計摘要。取自 https://www.dgbas.gov.tw/public/data/dgbas03/bs4/nis93/ni.pdf 二、英文部份 Abbey, A., Smith, M. J., & Scott, R. O. (1993). The relationship between reasons for drinking alcohol and alcohol consumption: An interactional approach. Addictive Behaviors,18(6), 659-670. Anderson, C., & Kilduff, G. J. (2009). Why do dominant personalities attain influence in face-to-face groups? The competence-signaling effects of trait dominance. Journal of personality and social psychology, 96(2), 491-503. Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological bulletin, 103(3), 411-423. Armeli, S., O’Hara, R. E., Ehrenberg, E., Sullivan, T. P., & Tennen, H. (2014). Episode-specific drinking-to-cope motivation, daily mood, and fatigue-related symptoms among college students. Journal of studies on alcohol and drugs, 75(5), 766-774. Ashforth, B. E., & Humphrey, R. H. (1993). Emotional labor in service roles: The influence of identity. Academy of management review, 18(1), 88-115. Bacharach, S. B., Bamberger, P. A., & Sonnenstuhl, W. J. (2002). Driven to Drink: Managerial Control, Work-Related Risk Factors, and Employee Problem Drinking. Academy of Management Journal, 45(4), 637-658. Bacharach, S. B., Bamberger, P., & Biron, M. (2010). Alcohol consumption and workplace absenteeism: the moderating effect of social support. Journal of Applied Psychology, 95(2), 334-348. Bagnardi, V., Blangiardo, M., La Vecchia, C., & Corrao, G. (2001). A meta-analysis of alcohol drinking and cancer risk. British journal of cancer, 85(11), 1700-1705. Bamberger, P. A., & Bacharach, S. B. (2006). Abusive supervision and subordinate problem drinking: Taking resistance, stress and subordinate personality into account. Human Relations, 59(6), 723-752. Baumeister, R. F., Bratslavsky, E., Muraven, M., & Tice, D. M. (1998). Ego depletion: Is the active self a limited resource? Journal of personality and social psychology, 74(5), 1252-1265. Bernerth, J. B., & Aguinis, H. (2016). A critical review and best‐practice recommendations for control variable usage. Personnel Psychology, 69(1), 229-283. Blum, T. C., Roman, P. M., & Martin, J. K. (1993). Alcohol consumption and work performance. Journal of studies on alcohol, 54(1), 61-70. Boileau, I., Assaad, J. M., Pihl, R. O., Benkelfat, C., Leyton, M., Diksic, M., … & Dagher, A. (2003). Alcohol promotes dopamine release in the human nucleus accumbens. Synapse, 49(4), 226-231. Bono, J. E., & Vey, M. A. (2007). Personality and emotional performance: Extraversion, neuroticism, and self-monitoring. Journal of occupational health psychology, 12(2), 177-192. Bono, J. E., Foldes, H. J., Vinson, G., & Muros, J. P. (2007). Workplace emotions: The role of supervision and leadership. Journal of applied Psychology, 92(5), 1357-1367. Bradizza, C. M., Reifman, A., & Barnes, G. M. (1999). Social and coping reasons for drinking: predicting alcohol misuse in adolescents. Journal of studies on alcohol, 60(4), 491-499. Brotheridge, C. M., & Lee, R. T. (2002). Testing a conservation of resources model of the dynamics of emotional labor. Journal of occupational health psychology, 7(1), 57-67. Brown, K. W., Ryan, R. M., & Creswell, J. D. (2007). Mindfulness: Theoretical foundations and evidence for its salutary effects. Psychological inquiry, 18(4), 211-237. Carli, L. L., LaFleur, S. J., & Loeber, C. C. (1995). Nonverbal behavior, gender, and influence. Journal of Personality and Social Psychology, 68(6), 1030-1041. Carpenter, N. C., & Berry, C. M. (2014). Are counterproductive work behavior and withdrawal empirically distinct? A meta-analytic investigation. Journal of Management, 43(3), 834-863. Chau, S. L., Dahling, J. J., Levy, P. E., & Diefendorff, J. M. (2009). A predictive study of emotional labor and turnover. Journal of Organizational Behavior, 30(8), 1151-1163. Cheung, G. W., & Lau, R. S. (2008). Testing mediation and suppression effects of latent variables: Bootstrapping with structural equation models. Organizational Research Methods, 11(2), 296-325. Chi, N. W., & Grandey, A. A. (2019). Emotional labor predicts service performance depending on activation and inhibition regulatory fit. Journal of Management, 45(2), 673-700. Chi, N. W., Grandey, A. A., Diamond, J. A., & Krimmel, K. R. (2011). Want a tip? Service performance as a function of emotion regulation and extraversion. Journal of Applied Psychology, 96(6), 1337-1346. Cooper, M. L. (1994). Motivations for alcohol use among adolescents: Development and validation of a four-factor model. Psychological assessment, 6(2), 117-128. Cooper, M. L., Frone, M. R., Russell, M., & Mudar, P. (1995). Drinking to regulate positive and negative emotions: a motivational model of alcohol use. Journal of personality and social psychology, 69(5), 990-1005. Cooper, M. L., Russell, M., Skinner, J. B., Frone, M. R., & Mudar, P. (1992). Stress and alcohol use: moderating effects of gender, coping, and alcohol expectancies. Journal of abnormal psychology, 101(1), 139-152. Côté, S. (2005). A social interaction model of the effects of emotion regulation on work strain. Academy of management review, 30(3), 509-530. Critchlow, B. (1986). The powers of John Barleycorn: Beliefs about the effects of alcohol on social behavior. American Psychologist, 41(7), 751-764. Degenhardt, L. J., Conigrave, K. M., Wutzke, S. E., & Saunders, J. B. (2001). The validity of an Australian modification of the AUDIT questionnaire. Drug and Alcohol Review, 20(2), 143-154. DeVellis, R. F. (2016). Scale development: Theory and applications (Vol. 26). Sage publications. Diefendorff, J. M., Croyle, M. H., & Gosserand, R. H. (2005). The dimensionality and antecedents of emotional labor strategies. Journal of vocational behavior, 66(2), 339-357. Fernandes-Jesus, M., Beccaria, F., Demant, J., Fleig, L., Menezes, I., Scholz, U., … & Cooke, R. (2016). Validation of the drinking motives questionnaire-Revised in six European countries. Addictive behaviors, 62, 91-98. Fleeson, W., & Wilt, J. (2010). The relevance of Big Five trait content in behavior to subjective authenticity: Do high levels of within‐person behavioral variability undermine or enable authenticity achievement? Journal of Personality, 78(4), 1353-1382. Gabriel, A. S., Daniels, M. A., Diefendorff, J. M., & Greguras, G. J. (2015). Emotional labor actors: A latent profile analysis of emotional labor strategies. Journal of Applied Psychology, 100(3), 863-875. Garland, E. L. (2011). Trait mindfulness predicts attentional and autonomic regulation of alcohol cue-reactivity. Journal of Psychophysiology, 25, 180-189. Global status report on alcohol and health 2018 (2018). World Health Organization. Retrieved from https://apps.who.int/iris/bitstream/handle/10665/274603/9789241565639-eng.pdf?ua=1 Goldberg, L. R., Johnson, J. A., Eber, H. W., Hogan, R., Ashton, M. C., Cloninger, C. R., & Gough, H. G. (2006). The international personality item pool and the future of public-domain personality measures. Journal of Research in personality, 40(1), 84-96. Goldberg, L. S., & Grandey, A. A. (2007). Display rules versus display autonomy: emotion regulation, emotional exhaustion, and task performance in a call center simulation. Journal of occupational health psychology, 12(3), 301-318. Goodwin, R. E., Groth, M., & Frenkel, S. J. (2011). Relationships between emotional labor, job performance, and turnover. Journal of Vocational Behavior, 79(2), 538-548. Grandey, A. A. (2003). When “The Show Must Go on”: Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery. Academy of management Journal, 46(1), 86-96. Grandey, A. A., Dickter, D. N., & Sin, H. P. (2004). The customer is not always right: Customer aggression and emotion regulation of service employees. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 25(3), 397-418. Grandey, A. A., Fisk, G. M., Mattila, A. S., Jansen, K. J., & Sideman, L. A. (2005). Is “service with a smile” enough? Authenticity of positive displays during service encounters. Organizational Behavior and human decision processes, 96(1), 38-55. Grandey, A. A., Frone, M. R., Melloy, R. C., & Sayre, G. M. (2019). When are fakers also drinkers? A self-control view of emotional labor and alcohol consumption among U.S. service workers. Journal of occupational health psychology, 24(4), 482-497. Groth, M., Hennig-Thurau, T., & Walsh, G. (2009). Customer reactions to emotional labor: The roles of employee acting strategies and customer detection accuracy. Academy of Management Journal, 52(5), 958-974. Hochschild, A. R. (1983). The managed heart: The commercialization of human feeling. Berkeley: University of California Press. Hove, M. C., Parkhill, M. R., Neighbors, C., McConchie, J. M., & Fossos, N. (2010). Alcohol consumption and intimate partner violence perpetration among college students: The role of self-determination. Journal of Studies on Alcohol and Drugs, 71(1), 78-85. Hülsheger, U. R., & Schewe, A. F. (2011). On the costs and benefits of emotional labor: a meta-analysis of three decades of research. Journal of occupational health psychology, 16(3), 361-389. Joksch, H. C., & Jones, R. K. (1993). Changes in the drinking age and crime. Journal of Criminal Justice, 21(3), 209-221. Judge, T. A., Woolf, E. F., & Hurst, C. (2009). Is emotional labor more difficult for some than for others? A multilevel, experience‐sampling study. Personnel Psychology, 62(1), 57-88. Kalma, A. P., Visser, L., & Peeters, A. (1993). Sociable and aggressive dominance: Personality differences in leadership style? The Leadership Quarterly, 4(1), 45-64. Karatepe, O. M., Yorganci, I., & Haktanir, M. (2010). An investigation of the role of job resources in mitigating customer-related social stressors and emotional exhaustion. Services Marketing Quarterly, 31(1), 72-88. Kuntsche, E., & Cooper, M. L. (2010). Drinking to have fun and to get drunk: Motives as predictors of weekend drinking over and above usual drinking habits. Drug and alcohol dependence, 110(3), 259-262. Lin, S. H. J., & Johnson, R. E. (2015). A suggestion to improve a day keeps your depletion away: Examining promotive and prohibitive voice behaviors within a regulatory focus and ego depletion framework. Journal of Applied Psychology, 100(5), 1381-1397. Liu, D., Zhang, Z. & Wang, M. (2018). Mono-level and multilevel mediated moderation and moderated mediation: Theorization and test. In Chen, X. P., and Shen, W. (Eds.). Organizational and Management Research Methods (in Chinese, 3rd edition). Beijing: Peking University Press. Liu, S., Wang, M., Bamberger, P., Shi, J., & Bacharach, S. B. (2015). The dark side of socialization: A longitudinal investigation of newcomer alcohol use. Academy of Management Journal, 58(2), 334-355. Liu, S., Wang, M., Zhan, Y., & Shi, J. (2009). Daily work stress and alcohol use: Testing the cross‐level moderation effects of neuroticism and job involvement. Personnel Psychology, 62(3), 575-597. Mangione, T. W., Howland, J., Amick, B., Cote, J., Lee, M., Bell, N., & Levine, S. (1999). Employee drinking practices and work performance. Journal of studies on alcohol, 60(2), 261-270. McClelland, G. M., & Teplin, L. A. (2001). Alcohol intoxication and violent crime: Implications for public health policy. The American Journal on Addictions, 10(1), 70-85. Mehrabian, A., & Williams, M. (1969). Nonverbal concomitants of perceived and intended persuasiveness. Journal of Personality and Social psychology, 13(1), 37-58. Mohr, C. D., Armeli, S., Tennen, H., Temple, M., Todd, M., Clark, J., & Carney, M. A. (2005). Moving beyond the keg party: a daily process study of college student drinking motivations. Psychology of Addictive Behaviors, 19(4), 392-403. Murphy, S. A., Beaton, R. D., Pike, K. C., & Johnson, L. C. (1999). Occupational stressors, stress responses, and alcohol consumption among professional firefighters: A prospective, longitudinal analysis. International Journal of Stress Management, 6(3), 179-196. Muthén, L. K., & Muthén, B. O., 2007. MPLUS user’s guide (5th ed.). Los Angeles, CA: Muthén & Muthén. O'Hara, R. E., Armeli, S., & Tennen, H. (2015). College students’ drinking motives and social-contextual factors: Comparing associations across levels of analysis. Psychology of addictive behaviors, 29(2), 420-429. Ostafin, B. D., Bauer, C., & Myxter, P. (2012). Mindfulness decouples the relation between automatic alcohol motivation and heavy drinking. Journal of Social and Clinical Psychology, 31(7), 729-745. Preacher, K. J., Curran, P. J., & Bauer, D. J. (2006). Computational tools for probing interactions in multiple linear regression, multilevel modeling, and latent curve analysis. Journal of educational and behavioral statistics, 31(4), 437-448. Rafaeli, A., & Sutton, R. I. (1987). Expression of emotion as part of the work role. Academy of management review, 12(1), 23-37. Rehm, J., Baliunas, D., Borges, G. L., Graham, K., Irving, H., Kehoe, T., ... & Taylor, B. (2010). The relation between different dimensions of alcohol consumption and burden of disease: an overview. Addiction, 105(5), 817-843. Reynolds Jr, D. A. J., & Gifford, R. (2001). The sounds and sights of intelligence: A lens model channel analysis. Personality and Social Psychology Bulletin, 27(2), 187-200. Robbins, S. P., & Judge, T. A. (2015). Organizational behavior (16th ed.). Upper Saddle River, NJ: Pearson. Roberts, B. W., Robins, R. W., Caspi, A., & Trzesniewski, K. (2003). Personality trait development in adulthood. In J. Mortimer & M. Shanahan (Eds.), Handbook of the life course (pp. 579-595). New York: Kluwer Academic. Robinson, S. L., & Bennett, R. J. (1995). A typology of deviant workplace behaviors: A multidimensional scaling study. Academy of management journal, 38(2), 555-572. Sadava, S. W. (1985). Problem behavior theory and consumption and consequences of alcohol use. Journal of studies on alcohol, 46(5), 392-397. Saunders, J. B., Aasland, O. G., Babor, T. F., De la Fuente, J. R., & Grant, M. (1993). Development of the alcohol use disorders identification test (AUDIT): WHO collaborative project on early detection of persons with harmful alcohol consumption‐II. Addiction, 88(6), 791-804. Sayette, M. A. (1999). Does drinking reduce stress? Alcohol research and health, 23(4), 250-255. Sayre, G. M., Grandey, A. A., & Chi, N. W. (2020). From cheery to "cheers"?: Regulating emotions at work and alcohol consumption after work. Journal of applied psychology, 105(6), 597-618. Scott, B. A., & Barnes, C. M. (2011). A multilevel field investigation of emotional labor, affect, work withdrawal, and gender. Academy of management journal, 54(1), 116-136. Sollberger, M., Stanley, C. M., Ketelle, R., Beckman, V., Growdon, M., Jang, J., ... & Rankin, K. P. (2012). Neuropsychological correlates of dominance, warmth, and extraversion in neurodegenerative disease. Cortex, 48(6), 674-682. Tangney, J. P., Baumeister, R. F., & Boone, A. L. (2004). High self-control predicts good adjustment, less pathology, better grades, and interpersonal success. Journal of Personality, 72, 271-324. Totterdell, P., & Holman, D. (2003). Emotion regulation in customer service roles: Testing a model of emotional labor. Journal of occupational health psychology, 8(1), 55-73. Wagner, D. T., Barnes, C. M., & Scott, B. A. (2014). Driving it home: How workplace emotional labor harms employee home life. Personnel Psychology, 67(2), 487-516. Watson, D. (2000). Mood and temperament. New York, NY: Guilford Press. Watson, D., Clark, L.A., & Tellegen, A. (1988). Development and validation of brief measures of positive and negative affect: The PANAS scales. Journal of Personality and Social Psychology, 54, 1063-1070. Weems, G. H., & Onwuegbuzie, A. J. (2001). The impact of midpoint responses and reverse coding on survey data. Measurement and Evaluation in Counseling and Development, 34(3), 166-176. White, H. R. (1987). Longitudinal stability and dimensional structure of problem drinking in adolescence. Journal of studies on alcohol, 48(6), 541-550. White, H. R., & Labouvie, E. W. (1989). Towards the assessment of adolescent problem drinking. Journal of studies on alcohol, 50(1), 30-37. Windle, M. (1996). An alcohol involvement typology for adolescents: convergent validity and longitudinal stability. Journal of studies on alcohol, 57(6), 627-637. Windle, M., & Windle, R. C. (1996). Coping strategies, drinking motives, and stressful life events among middle adolescents: Associations with emotional and behavioral problems and with academic functioning. Journal of Abnormal Psychology, 105(4), 551-560. Wood, A. M., Linley, P. A., Maltby, J., Baliousis, M., & Joseph, S. (2008). The authentic personality: A theoretical and empirical conceptualization and the development of the Authenticity Scale. Journal of Counseling Psychology, 55(3), 385-399. |
電子全文 Fulltext |
本電子全文僅授權使用者為學術研究之目的,進行個人非營利性質之檢索、閱讀、列印。請遵守中華民國著作權法之相關規定,切勿任意重製、散佈、改作、轉貼、播送,以免觸法。 論文使用權限 Thesis access permission:自定論文開放時間(其他) user define other 開放時間 Available: 校內 Campus:開放下載的時間 available 2030-08-27 校外 Off-campus:開放下載的時間 available 2030-08-27 您的 IP(校外) 位址是 18.222.1.187 現在時間是 2024-09-01 論文校外開放下載的時間是 2030-08-27 Your IP address is 18.222.1.187 The current date is 2024-09-01 This thesis will be available to you on 2030-08-27. |
紙本論文 Printed copies |
紙本論文的公開資訊在102學年度以後相對較為完整。如果需要查詢101學年度以前的紙本論文公開資訊,請聯繫圖資處紙本論文服務櫃台。如有不便之處敬請見諒。 開放時間 available 2025-08-27 |
QR Code |