過去歷史研究著重於ERP導入影響因素，較少的文獻探討組織學習以及ERP系統可用性之間的關連性。研究架構中，ERP面向以系統可用性、知覺有用性與知覺易用性作為衡量的構面，組織學習面向以組織文化、組織例行公事與組織訓練作為衡量的構面。透過組織學習面向以及ERP系統面相達成共識，進而提升企業整體績效，再以平衡計分卡做為績效的衡量。本研究成果中，系統可用性為影響使用者操作ERP系統對企業績效提升的因素之一。以及組織學習面向中，組織的例行公事應提升為組織的基本管理效能，而不是導入系統後的學習，因為組織學習可提升組織績效。未來研究方向中，期望在任何企業各個系統中，皆可以將系統可用性作與組織學習作為衡量與改善的項目。同時注意企業任何系統的導入也需要注重系統可用性，並廣泛應用於不同系統的效能改善。

Theoretical and empirical research focus on the process of implement ERP system but there aren’t researcher focus on the impact of usability and organization learning. This paper argues that features of usability and organization learning can be significant influence on corporation’s performance. This paper draws on the interaction between ERP system and organization learning. ERP system consists of three constructs, usability, perceived of usefulness and perceived ease of use. Organization learning also contains three constructs, organization culture, organization training and organization routine. ERP system and organization learning will reach the shared meaning then enhance the performance which is measurement by balance sheet card. The data suggest that usability can impact on the performance through user operate the ERP system, and organization routine is the base of a corporation’s management. Although academic research of ERP implement in usability is limited, this study contributes to the field by adding an important new investigation.

誌謝 i
摘要 ii
Abstract iii
第一章　導論 8
1.1　研究背景 8
1.2　研究範圍與對象 9
1.3　研究流程 9
第二章　文獻探討 11
2.1　組織學習面向 11
2.2　ERP系統面向 12
2.3　共識面向 13
2.4　組織績效 14
第三章　研究模型與假說 16
3.1　研究架構 16
3.1.1　組織學習面向 16
3.1.2　ERP系統面向 18
3.1.3　共識 21
3.1.4　組織績效 22
3.2　研究設計方法 25
3.2.1　研究變項與操作性定義 25
3.2.2　研究設計 31
第四章　資料分析與研究結果 33
4.1　問卷回收與樣本特徵 34
4.2　效度與信度檢驗 36
4.3　研究模型驗證與結果 42
4.4　模型因果關係再驗證 46
第五章　結論與建議 52
5.1　研究結論 52
5.2　研究貢獻 55
5.3　研究限制 57
5.4　未來研究方向 58
參考文獻 60
附錄 65

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