博碩士論文 etd-0524106-084852 詳細資訊


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姓名 謝英斌(Ying-pin Hsieh) 電子郵件信箱 E-mail 資料不公開
畢業系所 企業管理學系研究所(Business Management)
畢業學位 碩士(Master) 畢業時期 94學年第2學期
論文名稱(中) 企業知識管理系統員工接受度之探討─以中鋼公司為例
論文名稱(英) A Study of Employee’s Acceptance on Enterprise Knowledge Management System - The case of China Steel Corporation.
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    摘要(中) 知識經濟時代,知識已將取代土地、勞動、資本、機器設備等成為最重要的生產因素,企業在快速發展的技術、速度的追求、服務及顧客導向、員工分散及流動率高及更密切的企業關係的經營環境下,面臨全球化的激烈競爭中,能有效創造、累積、管理、運用知識的組織,才得以永續發展。所以愈來愈多的企業,推行知識管理,將員工的經驗和知識轉化成組織知識,做為組織發展和創新的基礎,以縮短學習曲線,提升企業生產力及創新經濟價值,知識管理實已成為企業主要的經營管理策略。
    企業建置知識管理系統(KM系統)為推動知識管理重要的一環,也是提高知識管理效率不可或缺的。但企業導入KM系統無論在軟硬體以及開發訓練方面均所費不貲,而系統要獲得效益則建立在員工的接受及實際使用上。本研究參酌「整合性科技接受模型」(UTAUT)的架構,並考量KM系統的特性及個案對象的特質,來架構影響KM系統接受度模式,做為實務上進行規劃、建置及評估企業KM系統時之參考。依研究分析結果,主要結論包括:
    一、影響員工對KM系統接受度的因素為「工作績效」、「使用容易」、「公司支持」和「配合情況」四項。
    二、「工作績效」、「使用容易」、「公司支持」、「配合情況」、「使用意願」和「實際使用」之間均呈現顯著的正相關。
    三、影響系統「使用意願」的因素有「工作績效」及「使用容易」;影響系統「實際使用」的因素有「工作績效」及「配合情況」;「使用意願」也直接影響「實際使用」。
    四、不同特性的員工對不同因素的重視程度不同。
    五、「工作績效」為員工對系統接受度高低的主要影響因素。
    摘要(英) In the age of knowledge-based economy, knowledge has been replacing land, labor, capital and equipment and becoming one of the most important production factor. Facing the global, violent competition and management environments like rapid technology improvement, fast speedy, service and customer orientation, employee dispersion and high levels of manpower flow, and close corporation relation, enterprises which can create, accumulate, manage and use knowledge efficiently will develop forever. This is why more and more enterprises implement knowledge management to transfer employees’ experiences and knowledge into organizational knowledge. Enterprises use knowledge management as the foundation of organizational development and innovation to shorten learning curve, promote firms’ productivities and to innovate economy value. Knowledge management has become the mainly management strategy.
    Enterprise’s installation of knowledge management system is the important part of knowledge management, and it is inevitable to enhance the efficiency of knowledge management. The expenses are high for knowledge management system in software, hardware, installation and training, while the profits depend on employees’ acceptance and actual use. This study uses the “Unified Theory of Acceptance and Use of Technology/ UTAUT” as the basis, and considers the characters of knowledge management system and users to determine the structure. So enterprises can use it for reference in planning, installing and valuing knowledge management system.
    After analyzing the data, the main results of this study are as follows:
    1. Influencing employees’ acceptance factors on system are job performance, ease of use, corporation support and facilitating conditions.
    2. Significant positive correlations are identified among job performance, ease of use, corporation support, facilitating conditions, intension to use and actual use.
    3. The factors of influencing on system’s intension to use are job performance and ease of use. And the factors influencing system’s actual use are job performance and facilitating conditions. Intension to use influences actual use directly.
    4. Employees with different characters have different degrees of attention on different factors.
    5. Job performance is the mainly influencing factor for employees on the degree of system acceptance.
    關鍵字(中)
  • 整合性科技接受模型
  • 科技接受模型
  • 知識管理系統
  • 關鍵字(英)
  • technology acceptance model
  • knowledge management system
  • Unified Theory of Acceptance and Use of Technology
  • 論文目次 第一章 緒論             1
     第一節 研究背景與動機       1
     第二節 研究對象          5
     第三節 研究目的         13
     第四節 研究流程         13
     第五節 論文架構         14
    第二章 文獻探討          16
     第一節 知識           16
     第二節 知識管理         21
     第三節 科技接受模式探討     33
     第四節 整合性科技接受模式(UTAUT) 40
    第三章 研究方法          48
     第一節 研究架構         48
     第二節 量表設計         49
     第三節 量表測試         51
     第四節 問卷調查         59
     第五節 資料建立         60
     第六節 統計分析         62
    第四章 資料分析與討論       65
     第一節 敘述統計         65
     第二節 信度與因素分析      66
     第三節 相關性分析        71
     第四節 路徑分析         73
     第五節 控制變數的影響      75
    第五章 研究結果與建議       108
     第一節 研究發現         108
     第二節 研究限制         115
     第三節 後續研究建議       116
    參考文獻              117
    附錄一 本研究問卷原型       122
    附錄二 本研究正式問卷       125
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    口試委員
  • 盧淵源 - 召集委員
  • 鄭榮郎 - 委員
  • 吳仁和 - 指導教授
  • 郭倉義 - 指導教授
  • 口試日期 2006-05-09 繳交日期 2006-05-24

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